Customer Service Representative
Resume:
ASIA
CASTLE
***********@*****.***
Kingsport, TN 37660
Advance Call Center Technologies - Check/ID Fraud Analyst Boones Creek, Tn • 09/2022 - Current
Holographic Health - Customer Service Representative Kingsport, TN • 09/2021 - 09/2022
Frontier Healthcare - Direct Support Specialist
Kingsport, Tn • 03/2018 - 09/2021
WORK HISTORY
Evaluated customer data to identify and prevent fraudulent activities.
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Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
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Reviewed transactions and receipts to identify any suspicious activity.
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Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Processed customer service orders promptly to increase customer satisfaction.
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• Administered medication as directed by physician. Monitored clients to assess and report physical and behavioral changes to supervisors.
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• Developed rapport to create safe and trusting environment for care. Led patient or group recreational activities for enhanced patient outcomes.
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• Assisted disabled clients to support independence and well-being. Transported clients to medical and dental appointments to provide support.
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Northeast State Community
College
Blountville, TN
Associate Of Science : Medical
Assistant / Pre-Nursing
East Tennessee State University
Johnson City, TN
Completed 3 Years Of Course Work
Toward Bachelors Degree: Nursing
/ Elementary Education
EDUCATION
Relevant Coursework: Medical
Terminology & Anatomy and
Physiology I & II
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Honoree of Golden Key
International Honor Society
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Relevant Coursework:
Communication For Health
Professional & Care of
Communities I
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• 3.5 GPA
• Ranked in Top 15% of class
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