Vice President Client Services

Michael G. Curry

Vice President\ Director

Garden City Park, NY 516-***-**** *******@*****.***

OBJECTIVE

VP \ CTO Director – Operation, Client Services, Sales & Ops. Client Problem Solver, Security and Best Practice Advisement. EDUCATION

— EXPERIENCE

St. John’s University,

Bachelor of Arts (Politics

& Government, Minors in

Philosophy and History)

Attended JD Program at

Brooklyn Law School

3/2021-12/2023

CTO – Regulated Industries – Delta Desk, Cumming, GA AI Powered Desired State Configuration Bot and Full Service Software Packaging Service Early to Pre A Round Start up

• Built out sales channels within the Fintech Marketspace

• Sold to Fund Launches and developed customer profiles

• Provided SME support to client’s regulatory items

• Consulted On best Practices and Product Selection

• Created Product SKUs to capture revenue from unrealized work product

• Created Structured Consulting Products to Capture research and discovery as deliverables.

• Provided Senior Level support to fund managers and other senior entities.

3/2021-12/2023

Managing Director, Customer Success – Aiden Technologies, McKinney, TX

AI Powered Desired State Configuration Bot and Full Service Software Packaging Service Early to Pre A Round Start up

• Built out the Onboarding and Support Organizations to grow from 3 to nearly 30 Customers.

• Helped to create an Implement hiring program for Delivery and Service teams. Did Self recruiting until the firm had staff to do so.

• Spearheaded Soc2 Certification via Drata

• Provided Executive Level Sales Support for Strategic Accounts

• Maintained a greater than 80 NPS score throughout.

• Managed IT and Security for the Organization

• Implemented the Monday.com Workflow Organization tool throughout the Organization.

• Optimization of Azure Services achieved over 100,000 a year saving for a 50% reduction of MSFT spend rate.

• Vendor Selection and Management

• Member of the Leadership team. For more Macro Issues. 8/2018-31/2021

Managing Director Client Relations - Thrive Networks, New York Next-Gen MSP on the East Coast with Strong focus on regulated workspaces. Infrastructure, BCP and Cybersecurity

• Acquisition of Previous Firm InfoHedge Technologies in 2018

• Guide the client-base to the new firm with new contracts and products.

• Created Best Practice solutions for Clients.

• Sell new and existing clients on next gen services, technology updates.

• Moving Client from block hours to MRC Revenue Models on New Contracts

• Memorialized Institutional Knowledge for wider firm

• Negotiate client contract settlements

• Facilitate integration of the firms Products & Services

• Crisis Manager for Client facing issues (Security\Regulatory)

• Point of Contact for client investors and ODD Parties

• (Auditors\SEC)4/2008-Contract until 3/2021

4/2008-Contract Until 7/2018

Partner • Director of Client Services • InfoHedge Technologies, LLC, New York (Acquired by Thrive Networks)

Private Cloud and MSP for Alternative Asset Managers

• Pitched Services and closed sales with the sales team and with personal leads

• Built the team & firm from 2 million to 24 million Annual Revenue

• Enabled Sales to close and on-board premier Hedge Fund Clients

• Crisis Manager (Disaster Recovery, Compliance, Legal, HR)

• Presented the firm a trusted brand in Operational Due Diligence for our clients.

• Created Solutions for Client Issues \ Fixer

• Partnership Level Management and Administration.

• Crisis Manager for Client facing issues (Security\Regulatory)

• Vendor Selection & Management

• Negotiate Agreements \ Dispute Resolution

6/1998 – 7/2007

Director of Operations • Richard Fleischman & Assoc, RFA, New York Trusted Technologies Adviser to over 400 Hedge Funds

• Managed a Staff of Approximately forty-five team members, including four direct reporting managers

• A part of the Sales team to acquire new clients

• Client interface in times of crisis or issue.

• Instituted a technical hiring program, that included a structured interview, cognitive testing as well as a personality evaluation, to be able to help to company scale to tremendous growth

• Institution of KPI's to increase efficiency

• Built Project Management Program

• Created Specifications for the RFA Intranet & Ticketing System.

• Advised new clients and prepare competitive bids that balanced best practices to the highest degree possible while remaining competitive.

KEY SKILLS

— S ales

Executive Sales

Operations

Project Management

Client Management

Audit Support

IT Security

I was in the leadership teams that built successful industry specific MSP’s from early stage (less than a small conference room) to the 25- million-dollar revenue mark (both InfoHedge and RFA at the time I left). Large portions of the client based were either sourced by me or closed by my hand. I was responsible for 100% of the retention at both firms. I worked to create referral streams with Banks Prime Brokers and industry advisors.

Client Relations

I was the representative for clients Operational Due Diligence and or Audits by either the SEC, FINRA or their investors. I was able to make prescriptive best practice advisement that lead to both enhanced sales and client retention by providing trusted advisement.

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