Customer Service Call Center

Harley Vollmer

**** * ******* **** #*

Midwest city, OK 73110

405-***-****

**************@*****.***

SKILLS

I have 9 years of experience in the customer service setting, ranging from retail, call center employment (inbound and out), dog training and food services.

Positive outlook.

Managed high paced environments.

Used to the remote work style.

Can use any WORD/Microsoft & salesforce platforms ( Powerpoint, Excel, Word as is).

EXPERIENCE

National Debt Relief, New york, NY

- Client experience agent

June 2023 - Oct 2024

● Calmly redirected irate clients to resolve problems efficiently.

● Probed to identify root causes of customer concerns, providing timely solutions.

Vollmer K9 - Norman Ok

Trainer’s apprentice

December 2014 - August 2023

● Work with clients to develop individualized training plans.

● Strong understanding of canine behaviors

OKDHS LIVE - Noble, OK

Education and support specialist (temp)

December 2021 - May 2021

● Maintained strong call control

● Experience with browser extensions and add-ons for enhanced functionality.

EDUCATION

Noble high school, Noble OK

- Diploma

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