Customer Service Call Center

TAMARIA GILLESPIE

ATLANTA, GA ****************@*****.*** 470-***-**** (main)

Professional Summary

A successful business leader in managing complex initiatives while adhering to strict

quality and regulatory standards. Passionate leader that can identify risks and problem areas, then

suggest recommended improvements. Proven ability to examine and research complex processes,

claims, programs, and documentation to ensure compliance.

Areas of Expertise

Notary and Legal Service

Project Management

Debt Collections

Customer Service

Medical Terminology

Logistics

Problem-Solving

Call Center/WFH

Effective Communication

Detailed Oriented

Generate Reports

Freight Forwarding

Professional Experience

Professional Notary/Loan Signing Agent, Global Notary and Legal Services, LLC Atlanta, GA July 2021 – Current

Notary and Legal Services

Witness and authenticate signatures including legal documents. Ensuring and verifying the identity of signatories use valid identification methods such as government-issued identification.

Ensure that signatories are signing willingly and understand the contents of the documents.

Administer oaths or affirmations when required by legal proceedings or documents.

Certify copies of documents, record keeping, prevent fraudulent documentation, provide customer service, and ensure compliance by complying with all state, local, and federal regulations regarding notarization practices.

Knowledge of legal and court terminology.

International Logistics Coordinator (Remote), Imerys Minerals Filtration, Roswell, GA July 2022 – May 2024

A mineral-based specialty solutions for industry globally.

Developed team implementation plans, create SOPs for new operations processes and account management. Met with team members weekly to review organizational KPIs, set individual goals, and developed action plans to pursue those goals within the logistic and documentation team.

Spearhead meetings with operational management to establish a production system to reduce supply production turnaround times. Advocated logistics quality standards, performance safety measures, and warehouse management are established for all import and export shipments.

Project managed strategies with pickups and deliveries to reduce detention, demurrage, warehousing cost.

Responsible for creating bookings with steamship lines upon receipt of purchase orders while tracking shipments. File ITN/AES and prepare final documents such as packing list, commercial invoice, approved Seaway and Ocean Bill of Lading, including finalizing ocean freight cost.

Loan Servicer (Contract / Remote), Infosys, Atlanta, GA May 2020 – June 2022

Mortgage Lending Services via Truist Bank

Collected and processed monthly mortgage payments from borrowers.

Managed auto-payment setups, manual payments, and ensured timely posting to borrower accounts.

Administered any changes to loan terms, including interest rate adjustments on adjustable-rate mortgages.

Recalculated monthly payments if necessary due to changes in taxes, insurance, or interest rates.

Handled inquiries related to payments, escrow, interest rates, and account balances.

Assisted with issues such as payment disputes, mortgage payoff requests, and documentation requests.

Accounts Receivable Specialist, Cortech, Atlanta, GA August 2018 – May 2022

Mortgage Lending Services via Truist Bank

Generated and sent accurate invoices to customers in a timely manner.

Monitored aging accounts to ensure timely payment of invoices.

Maintained positive relationships with customers by addressing inquiries and resolving billing or payment issues.

Prepared aging reports on accounts receivable status, including aging analysis, collection efforts, and outstanding balances.

Assisted in month-end closing by providing AR data for financial statements.

Provided exceptional customer service and maintain professionalism in communication.

Performed regular account reconciliations to ensure accuracy in financial data.

Credit Collections Team Lead, Global Credit and Collections, Chicago, IL December 2013 – August 2018

Bank Collection Services via Bank of America

Contacted customers via phone, email, and written communication to follow up on past-due payments in a call-center environment.

Negotiated payment plans or settlements, when necessary, while maintaining customer relationships.

Evaluated and analyzed customer creditworthiness through credit reports, financials, and payment history.

Resolved billing disputes, discrepancies with customers, reconciled customer payments, credits, and accounts.

Educated customers on payment terms, invoice due dates, and company payment policies.

Stay updated on regulations affecting collections, such as data privacy laws and fair debt collection practices.

Education

BS – Business Administration – Project Management, University of Phoenix, Atlanta, GA 2023 Completed

Licensed Notary Public – 2021 – Present

Technical Proficiencies

QuickBooks Microsoft Office Buyco Cargo Wise MS PowerPoint MS Excel

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