Agile Coach Transformation

Michael Ryan Gaasche

CSPO, CSM, CSP, LSSGB

********@*******.*** • 610-***-**** • www.linkedin.com/in/michaelgaasche/ • Downingtown, PA 19335

Innovative leader with experience in solution integrations, operations, enterprise architecture, and system analytics expertise. Results oriented, decisive leader with expert knowledge in Agile/Waterfall methodologies including SAFe, Scrum, process management, people management, fiscal management, and change management. Thrive in dynamically changing environments through strong experience leading cross-functional initiatives among geographically diverse locations.

SELECTED ACHIEVEMENTS

Directed cross-functional teams, established project priorities, managed issues, established business process reengineering flows, defining MVPs, developing epics, and non-functional requirements at Nextgen healthcare.

Enterprise Lead for Agile Enablement and Coaching, reaching global resources in Germany, Singapore, Canada, Chile, Bangalore, France, and United States at SAP North America.

Instituted Agile Coaching and enablement program that increased value delivery through team maturity increases of 50% from 2016 to 2017, and 35% from 2017 to 2018.

Provided strategic direction for multiple HIPAA and FERPA compliant programs with a budget of $23M including technical analysis, business review, problem resolutions and enterprise architecture at City of Philadelphia.

PROFESSIONAL EXPERIENCE

Gantech, LLC., Founder & President 2012 – Current

Notable Engagements

Health Care Agile Product Owner/Senior Product Manager - AmeriHealth

• Led the ideation, discovery, and execution of a system process conversion plan for AmeriHealth, ensuring compliance with government mandates from the Center for Medicare Services (CMS), and managed the life cycle of a 100-member team during the company's migration from ICD-9 to ICD-10 diagnosis and procedure codes, saving the organization hundreds of thousands of dollars in potential fines.

•Demonstrated resiliency and close collaboration with cross-functional teams to deliver high-quality products that exceed customer expectations.

•Creator of product backlog enabling development to support the overall strategic roadmap and value proposition.

Senior Agile Scrum Master/Senior Project Manager – Comcast

• Initiated and oversaw the project ideation, creation, and design for Comcast's Contract Experience (CE), managing development, including the storage and utilization of all user stories, team capacities, release schedules, and sprint goals for a $5M program involving 160 resources across thirteen internal teams and three external vendor teams.

Develops a product strategy and product vision that delivers value to customers.

Manages discovery efforts to uncover customer solutions and integrate them into the product roadmap.

Facilitate product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Built framework for tracking product’s KPIs including reliability, cost, and features achieved.

Product Owner/Release Train Engineer – Capital One 360

•Principal Management Consultant for Capital One 360, directed all aspects of the Scaled Agile Framework process (SAFe) release, serving as the Product Owner responsible for solution vision, backlog creation and prioritization, and led training, setup, and initiation of six Agile Release Trains (ART), significantly enhancing the deployment of production quality intent.

•Innovative product leader responsible for orchestration of product life cycle and delivery of value to clients.

•Balance technical requirements, regulatory compliance, and user needs to drive the successful development of claims and dispute-related products.

•Conducted surveys for the voice of the customer and developing profitable products that provide customer value.

Nextgen Healthcare, Horsham, PA 2018 – 2023

Enterprise Lean Agile Coach, Agile Transformation Lead

Created plans for compliance with government regulated mandates from Center of Medicare Services (CMS).

Coached Executive Partners, Managers and Directors on Agile values and principles to promote continuous improvement in practices and artifacts.

Train Executive Stakeholders, Product Owners, Scrum Masters, and Scrum teams in agile ways of working and collaborating effectively.

Educated Scrum Masters and Coaches on ceremonies including Scrum stand-ups, sprint planning, backlog refinement and prioritization, and retrospective.

Aligned teams in Agile processes leading to increased productivity of HIMSS and MIPS code transitions.

Directed cross-functional teams, established project priorities, managed issues, process reengineering flows, defining MVPs, and developing epics, features, and non-functional requirements.

Facilitated business process reengineering using technology to improve logistics inefficiencies during product migration to AWS Cloud using analysis workshops, optimization, and visioning sessions.

SAP North America, Newtown Square, PA 2016 – 2018

Agile Transformation Lead/Agile Coaching and Enablement Lead – SAP (through Margin10/FahrenheitIT)

• Spearheaded Agile Enablement and Coaching as an Enterprise Lead, extending strategic Agile transformations across global locations including Germany, Singapore, Canada, Chile, Bengaluru, France, and the United States.

• Successfully executed an enterprise-wide Agile Transition, enhancing quality and deployment efficiency.

• Provided mentorship to Executive Teams, Managers, and Directors on Agile values and principles, significantly advancing continuous improvement in practices and artifacts.

• Developed comprehensive training modules on Agile methodologies, covering User Stories, Product Vision, Roadmap, Ceremonies, Roles and Responsibilities, Scrum Master Toolkit, and Scrum of Scrum Sessions.

• Played a pivotal role in the pioneering team responsible for administration, configuration, and launch of JIRA, effectively managing Strategic, Process, Delivery, and Execution backlogs.

• Achieved a remarkable increase in delivery maturity level by 50% from 2016 to 2017, followed by an additional 35% increase from 2017 to 2018.

City of Philadelphia, Philadelphia, PA 2009 – 2012

IT Director/Senior Program Manager, Office of Health and Opportunity/Dept. of Technology (through PMHCC)

Provided strategic leadership for multiple concurrent programs, encompassing planning, technical analysis, business review, problem resolution, enterprise architecture, with a budget of $40M, ensuring HIPAA compliance.

Directed cross-functional teams through the planning, design, development, build, testing, and deployment phases of the MOM application, significantly enhancing school readiness for urban children in city hospitals.

Led the consolidation of SQL Server data to create a load-balanced environment across memory locations, maximizing hardware utilization, reducing required hardware by 75%, and decreasing costs by 25%.

Functioned as a key stakeholder for the eClinicalWorks Electronic Health Record system, deployed to city health and correctional facilities, ensuring efficient and compliant health record management.

Served as an executive member of the Enterprise Architecture Governance Board, Enterprise Information Technology Steering Committee, Enterprise Architecture Review Board, and Electronic Health Records Board, contributing to strategic IT governance and decision-making.

Insurance Data Processing Incorporated, Wyncote, PA 2008 - 2009

Senior Project Manager, Software Delivery Team.

• Led multiple concurrent property and casualty insurance development teams.

•Deployed Agile Project Management techniques to ensure timely delivery and regulatory compliance.

Directed the creation of an Oracle Data Warehouse solution, overseeing the development of packages, stored procedures, configuration files, tables, views, and functions to enhance data analysis capabilities.

Intuit Incorporated, Mountain View, CA 2005 - 2008

Senior Project Manager, Technical Delivery Team

Led the management of technical solution delivery teams for Real Estate Management Software clients, overseeing all phases of the development lifecycle with both Waterfall and Agile methodologies. Developed project dashboards and status documentation for steering committee review.

Orchestrated the integration of an enterprise-wide MRI system to enhance sales information capture, service to property managers, and operational insights for the second-largest provider of cellular communication towers.

Directed the design, creation, and configuration of a Citrix environment, facilitating access to critical financial analysis tools for Buy/Sell property decisions.

Spearheaded the successful conversion, implementation, and training across forty-five properties in the United States for ASB Capital Management/Chevy Chase Trust Company, delivering a real-time financial analysis tool to aid in purchase/dispose decisions.

Ensured system compliance with security and regulatory requirements for a publicly traded real estate fund.

Smart and Associates, LLP. Devon, PA 2001 - 2005

Senior Consultant, Various External Assignments

Created intelligent solutions for many insurance organizations including The Hartford Insurance Group, Philadelphia Insurance, Kemper Insurance, Legion Insurance, AIG, Arch Insurance, and Trenwick Group.

Developed multiple workflow modifications allowing increased access to claim data.

Automated many procedures to minimize or remove manual, error-prone, time-consuming activities.

Designed report generation module and selection screen providing increased visibility to system data.

TECHNICAL SKILLS

Management: Agile, OKRs, Scrum, SAFe, LeSS, LEAN, KANBAN, JIRA, Confluence, VersionOne, Rally, Microsoft Team Foundation Server, Microsoft Project, Microsoft Project Server, PMI, Waterfall

Software: Microsoft SharePoint, GTM Hub, Microsoft Office, SAP Crystal Reports, SAP Business Objects, SAP Cloud Platform, SAP Internet of Things (IOT), Microsoft FrontPage, MRI v2.1.2–4.0,

Languages: Gherkin, Cucumber, SQL, Jive, Android, VB, VB.Net, C++, C#, ASP, ASP.Net, JavaScript, VB Script, Microsoft Visual Studio, HTML, CFML, DHTML, XML, Visual InterDev, Delphi

Databases: SAP S/4 Hana, JIRA JQL, Microsoft SQL Server, Microsoft IIS, RDBMS, Oracle, Microsoft Access, ODBC, Oracle Data Integrator, SQL Server Integration

CERTIFICATIONS

Certified Product Owner (CSPO), CareerEra

Certified Scrum Master (CSM), CareerEra

Certified Scrum Professional (CSP), CareerEra

Lean Six Sigma Green Belt (LSSGB), Management and Strategy Institute

EDUCATION

Bachelor of Science, Management Information Systems 1997

Seton Hall University, South Orange, NJ

Contact this candidate