Data Entry Support Specialist

KARLA MARTINEZ

Kissimmee, FL ***** 407-***-**** *****************@*****.***

SKILLS

Handling client portfolios

Leadership

Employee Management

Payroll Handling

Data transcription

Typing manuscripts

Goal setting

Training

Data collection

Microsoft Office expertise

Spreadsheet creation

Advanced clerical knowledge

Administrative support specialist

Data entry

EXPERIENCE

04/2022-PRESENT -- TEAM LEAD

GOLDFEIN LLC- REMOTE

Provide guidance and instruction to many individuals working different roles within the same team. Ensured that all training was sufficient and consistent throughout the onboarding process and continuous employment.

Was able to be a great communicator between my team and supervisors. Made sure that collaboration and innovation was always at the forefront as we solved any and all clients needs.

Built in house learning tools and reference documents to enhance employee learning and clients portfolios.

11/2021 to 02/2022 -- Call Center Representative

Holiday Inn Club Vacations Resort Orlando, FL

Met or exceeded call speed, accuracy, and volume benchmarks consistently. Corresponded with service department team members to build and implement successful solutions to customer problems.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. Answered, screened, and processed a high volume of calls daily with a call management system and web- based communications.

01/2021 to 11/2021 -- Data Entry Lead

ACI Lakeland, Florida

Reviewed and updated account information in the company computer system. Adhered to strict data confidentiality policies to prevent information leakage. Proofread documents and edited materials to correct grammar and spelling mistakes. Maintained quality levels above prescribed minimums to support team productivity. Identified, corrected, and reported data entry errors. 01/2016 to 01/2021 -- Supervisor

Un Nuevo Camino INC Kissimmee, Florida

Led a team handling client and customer portfolios Completed accurate and efficient data entry and database updates to support business operations. Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.

Communicated with coworkers regarding deadlines and project milestones. Executed data verification to ensure expedient error detection. Handled payroll and shift schedules

EDUCATION

Expected in 05/2024 Associate of Science: Computer and Information Sciences Polk State College Winter Haven, FL

LANGUAGES

SPANISH

PORTUGUESE

ENGLISH

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