Mental Health Medical Assistant
Resume:
Kayde Mazur
Gardner, MA *****
**********@*****.***
Hardworking and helpful professional with over 10 years of combined experience as a Sales Representative, Rental Associate, Medical Assistant, Unit Coordinator and Dietary Aide. 1 year in the mental health and substance abuse field. Possess a wide range of de escalation skills, observational and able to work in a fast pace environment as well as under pressure. clerical proficiencies including record keeping, scheduling, typing, proofreading, cashiering, phone etiquette and general office administration.
Skills Summary
• Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills
• Demonstrate effective professional and positive communication and interpersonal skills with customers and staff, on the phone and in person
• Solid computer skills, including Microsoft Office and Outlook to schedule, record, and maintain information
• Good verbal/written communication skills to understand and interpret instructions • Able to work in a high-pressure environment independently or as part of a team Work Experience
Behavioral Health Technician
Sunrise Detox of Millbury-Millbury, MA
April 2024 to Present
• Provided direct care and support to individuals with behavioral health disorders, SUD, ensuring their safety and well-being
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
• Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
• Maintained a clean and organized environment conducive to therapeutic interventions and client engagement
• Provided emotional support and encouragement to clients during their recovery process
• Assisted individuals in identifying triggers for maladaptive behaviors and implementing effective coping mechanisms
• Conducted regular check-ins with clients to assess their well-being and identify any emerging concerns or changes in symptoms
• Supported crisis stabilization efforts by providing immediate assistance during episodes of acute distress or agitation
• Supported individuals in developing social skills through structured activities and role-playing exercises
• Provided crisis intervention services by assessing risk factors, developing safety plans, and connecting individuals with appropriate resources
• Assisted in the development and implementation of behavior management plans tailored to individual needs and treatment goals
• Collaborated with community organizations and resources to facilitate access to housing, employment, or other support services
• Incorporated evidence-based interventions into daily practice to promote positive outcomes for clients
• Served as an advocate for patients' needs within interdisciplinary teams meetings focused on treatment planning discussions
• Take Patient's Vital signs
• Admitting Patients and Assisting with the Discharge Process
• Complete Q15 and Q30 Rounds
Recovery Specialist
Recovery Centers of America-Westminster, MA
February 2023 to March 2024
Providing one-on-one support, facilitate support groups, and connect clients' different resources to help them maintain their recovery and improve their overall health and well-being. Helping them with daily needs, teaching them structure and routine.
Sales Associate
NASHOBA VALLEY SKI AREA-Westford, MA
October 2011 to October 2021
Hardworking and helpful professional with over 10 years of combined experience as a Sales Representative, Rental Associate, Medical Assistant, Unit Coordinator and Dietary Aide. 1 year in the mental health and
• Greeted patrons as they arrived at ski area.
• Sold and collected admission tickets and passes from patrons.
• Examined tickets or passes to verify they were authentic.
• Received payment from patrons for tickets and rental equipment.
• Performed clerical duties such as answering phones, counting/ recording ticket numbers, filing information, etc. Unit Secretary
Emerson Hospital-Concord, MA
March 2014 to January 2016
Unit Coordinator/ dietary aide
• Worked closely with patients, family members, physicians and nurses.
• Reported to manager while working under direct supervision of physician.
• Interviewed patients and measured vital signs, weight, and height.
• Gave shots to patients and medication under nurses' or doctors' orders.
• Ordered meals while following the limitations of patients' diets.
• Assisted front office staff through a team approach by helping with clerical duties. Education
IN PROCESS- BA in Human Services
September 4th, 2024- Current
Mount Wachusett Community College
Leominster Campus
Certificate in Medical Assisting
The Salter School-Tewksbury Campus - Gardner, MA
2013-2014
High school diploma
Goodrich High School
August 2009 to June 2011
Skills
• Office Administration (5 years)
• Clerical Experience (10+ years)
• Medical Terminology (10+ years)
• Conflict management (2 years)
• Communication skills
• Leadership (8 years)
• Hospital experience
• EMR systems (10+ years)
• Customer service (8 years)
• Vital signs (10+ years)
• Front desk (10+ years)
• Cash register (10+ years)
• Behavioral Health (2 years)
• Crisis Intervention
Certifications and Licenses
Driver's License
May 2023 to September 2027
Child Abuse Prevention Protecting Minors (MA)
Sep 16, 2024
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