Customer Service Supply Chain

EDWIN G JACOBS

**** ***** **** *********, ** ****0

************@*****.*** / 847-***-****

SUMMARY

Dynamic and results-oriented Management Professional with extensive experience in overseeing logistics, regulatory compliance, and customer service operations within the distribution/beverage gas manufacturing/freight forwarding/warehousing and logistics industry. Proven track record of optimizing efficiency, reducing costs, and enhancing customer satisfaction through strategic planning and effective team leadership.

SKILLS

Strategic Planning and Execution

Supply Chain Optimization

Operations Leadership and Management

Logistics Strategy and Coordination

Advanced Inventory Management

Process Excellence and Continuous Improvement

Cost Management and Reduction Strategies

Vendor Management & Contract Negotiation

Coaching and mentoring for High Performance

Cross-functional Collaboration and Team Integration

Expertise in Import/Export Regulations

Financial Analysis and Budget Management

Customer Relationship Development and Retention

Contract Management

Data-Driven Decision Making and Analytics

Lean Six Sigma Green Belt Certification

Warehouse Operations Management

Proficiency in SAP, Cargowise, FSI, LNC, TMS, WMS, QAD, Samsara, Docmgmt, Net Suite,

Comprehensive Logistics Oversight and Optimization

EXPERIENCE

Bulk Gas Strategic Planner/ MacCarb – Gilberts 2024 – Current

Operational Efficiency-implemented routing and scheduling improvements that reduced delivery times by 15% and increased on-time deliveries by 20%.

Led initiatives to ensure full compliance with FDA regulations and company SOPs. Achieving a 100% audit pass rate.

Spearheaded customer service initiatives that resulted in a 30% increase in customer satisfaction scores. Implemented customer communication protocols, reducing customer complaints by 15% and increasing retention rates by 10%

Collaborated with finance team to streamline invoicing processes, reducing billing errors by 20% and accelerating invoice processing times by 30%

Contributed to cost-saving initiatives that achieved annual savings of $100,000 through efficient resource allocation and vendor negotiations.

Mentored and developed a team of 15 drivers, improving employee retention by 25%.

Managed bulk CO2 gas inventory across multiple facilities in five states, implementing distribution strategies to maintain optimal supply levels.

Maintained up-to-date knowledge of DOT Regulations and industry standards, ensuring operational compliance and safety.

Oversaw routing and scheduling of bulk gas CO2 accounts, ensuring efficient delivery operations and meeting performance metrics.

Import Manager / DHL Global Forwarding - Chicago 2022 - 2024

Reviewed month-end reports, managed financial aspects, and achieved a high accuracy rate in P/L reviews, ensuring accurate financial reporting and cost control.

Implemented process improvements through training and goal-setting, leading to increased team productivity and a reduction of errors.

Managed and negotiated with the Teamsters 705 union across two shifts, fostering positive labor relations and minimizing disruptions, resulting in compliance with union agreements.

Managed and oversaw end-to-end import operations, ensuring smooth and consistent processes for a high-volume business, resulting in a 20% increase in operational efficiency.

Successfully served as the escalation contact for customer's Air Freight Import shipments, achieving a customer satisfaction rating of 95% and driving repeat business.

Shipping Manager / Mauser Packaging Solutions - Addison 2020 - 2022

Collaborated with Union 781 representatives to ensure compliance with labor agreements and resolve any labor-related issues promptly and fairly, fostering positive labor relations and maintaining operational continuity.

Implemented a barcode scanning system to streamline distribution processes, resulting in improved inventory accuracy and reduced order processing time, enhancing operational efficiency and customer satisfaction.

Implemented cost-saving measures in the distribution center, such as optimizing packaging materials and negotiating favorable freight rates, resulting in a 15% reduction in shipping costs.

Led cross-functional teams in the implementation of a new warehouse management system, resulting in increased order fulfillment accuracy by 20% and enhanced inventory visibility.

Developed and executed training programs for distribution personnel, focusing on safety protocols, product knowledge, and efficient handling of materials, resulting in a 30% decrease in workplace accidents.

VP of Operations / Sunrise Transfer Inc - Elk Grove Village 2015 - 2019

Implemented lean manufacturing processes, achieving a 30% reduction in late home deliveries and increasing Overall Equipment Efficiency (OEE) by 15%, enhancing operations effectiveness and customer satisfaction.

Led cost optimization initiatives, resulting in annual savings of $2 million through supply chain optimization and vendor negotiations.

Implemented a quality management system, achieving a 20% reduction in service delivers failures and customer complaints.

Streamlined logistics operations, reducing transportation costs and achieving high on-time delivery rates.

Developed and implemented a safety program, improving workplace safety and achieving consistent incident-free performance.

SR Ops Manager / Sunrise Transfer Inc - Elk Grove Village 2010 - 2015

Streamlined warehouse operations by implementing new inventory management system, resulting in a 30% reduction in stockouts and an improved order fulfillment rate.

Led a cross-functional team of 20 employees to achieve a 15% increase in productivity through targeted training and process optimization, resulting in signific cost savings.

Implemented cost-saving initiatives to reduce operational expenses and achieve efficiency improvements.

Successfully managed and optimized a budget, implementing rigorous cost control measures to ensure financial discipline and alignment with organizational goals.

Strengthened customer satisfaction through the implementation of a customer feedback program.

General Manager / Sunrise Transfer Inc - Elk Grove Village 2001 - 2010

Achieved a 20% increase in annual revenue through effective sales strategies and customer retention initiatives.

Reduced operational costs by 15% through process optimization and implementation of cost-saving measures.

Led and motivated a team of 20 employees, fostering a culture of excellence, collaboration, and high employee satisfaction through effective leadership and engagement strategies.

Implemented quality control measures and provided enhanced customer service training resulting in improved customer satisfaction.

Developed and secured new strategic partnerships, expanding market reach and increasing market share within the industry.

EDUCATION AND TRAINING

Received Six Sigma Green Belt 2017

Villanova University - Villanova, PA

Roosevelt University - Chicago, IL

Bachelor’s Degree in Business Management 2000

Contact this candidate