Customer Service Human Resources
Resume:
Rubi S. Paz
Email: *************@*****.***
Phone: +1-832-***-****
Professional Summary
Highly dynamic, skilled, and qualified professional with diverse expertise in Administration, Human Resources, and Recruiting. Adept at managing multiple priorities, improving office efficiency, and enhancing customer service. Proven success in supporting senior leadership with time management, project coordination, and office management tasks.
Key Skills
Exceptional organizational and time management abilities
Strong communication, both verbal and written
Ability to resolve complex issues and provide effective customer service
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Skilled in Salesforce, SAP, DocuSign, Visio, and Oracle
Expertise in managing travel, executive calendars, and office operations
Fluent in Spanish
Certified Notary Public
Work Experience
Confidential Temporary Position
Present
Currently holding a temporary position (details confidential).
Infosys - Bravens, Houston, TX (Consultant (Contract)
May 2018 – Present
Support the Senior Vice President with scheduling, travel, and office needs.
Manage office supplies, maintenance, and equipment setup.
Handle complex travel arrangements and visas.
Ensure effective communication between departments and external stakeholders.
Process expense reports and manage office procurement.
Executive Coordinator to President
CDI Products LLC, Humble, TX
March 2021 – December 2023
Supported the Executive team with email management, calendar coordination, and meeting support.
Handled travel arrangements and processed expense claims with discretion and confidentiality.
Monitored office supplies, ordering stationery, furniture, and electronics as needed.
Worked closely with IT to set up access for department leaders.
Liaised with facility vendors for cleaning, catering, and security services.
Reported office progress to senior management and collaborated on improving operations.
Organized in-house and off-site activities, including conferences, meetings, and team-building events.
Served as an advocate and representative for the United Way.
Executive Assistant to CIO (Contract)
Air Liquide - SVMT, Houston, TX
October 2017 – February 2019
Supported CIO and IT team with travel, office management, and administrative tasks.
Coordinated international travel, visa processing, and equipment orders.
Organized meetings, conferences, and teleconferences.
Managed expense reports, purchase orders, and vendor setup in Oracle.
Executive Assistant to CEO (Temp)
Reynolds Environmental Services, Houston, TX
July 2016 – October 2017
Managed the CEO’s calendar, travel, and office operations.
Handled vendor relations and office budgets.
Coordinated events, conferences, and off-site activities.
Supported HR with onboarding, payroll, and employee relations.
Executive Assistant to Senior Vice President (Contract)
AECOM - RCS, Houston, TX
January 2016 – June 2016
Supported the VP and Leadership Team in strategic development and project management.
Coordinated meetings, maintained schedules, and tracked project milestones.
Handled VP’s travel arrangements, meeting preparations, and internal communications.
Human Resources Coordinator & Executive Assistant to CEO
Intermodal Tank Transport, Houston, TX
November 2008 – February 2014
Managed HR functions, including hiring, payroll, and employee relations.
Coordinated executive travel, meetings, and administrative tasks.
Supported the onboarding process, benefits administration, and regulatory compliance.
Human Resources Manager
Holiday Inn & Hilton Houston Plaza, Houston, TX
September 2005 – October 2008
Led HR functions, including recruitment, payroll, training, and employee relations.
Ensured compliance with Affirmative Action Plans and managed benefits.
Education
Executive Administrative Assistant Certificate – Rasmussen College
Certifications & Licenses
Certified Notary Public
Executive Administrative Assistant Certificate
Languages
Spanish (Fluent)
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