Security Guard Team Leader
Resume:
Mataji Armour
Brooklyn, NY *****
**************@*****.***
To obtain a position as a Manager. A team leader and capable of providing a successful service to customers to better utilize and develop effective customer relationship, communication and organizational skills.
Authorized to work in the US for any employer
Work Experience
Housekeeper Manager
American Cruise Lines - United States
September 2022 to January 2023
• Oversee housekeepers, duties for the day. Assisted if was need.
• Ordered amenities for ship.
• Payroll every week
• Weekly meetings on keeping guest satisfaction was met or exceeding. Security Guard
MTA NYC Transit - Manhattan, NY
January 2022 to September 2022
• Designated to train station Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
• responded quickly to medical emergencies, bomb threats and fire alarms.
• Patrolled quarters of base and floors to prevent and detect signs of intrusion and ensure security of doors, and windows.
Cleaner
Hello Alfred - Manhattan, NY
December 2019 to January 2021
Cleaned 1 2 3 bedroom apartments,
Detailed cleaning and deep cleaning apartments and hotel rooms. Hotel rooms changed bedding and replenished toiletries for next guest. Security Guard
Netflix - Brooklyn, NY
April 2018 to November 2019
• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
• responded quickly to medical emergencies, bomb threats and fire alarms.
• Patrolled quarters of base and floors to prevent and detect signs of intrusion and ensure security of doors, and windows.
• Investigated calls and complaints involving fire, theft, accident and hazard reports.
• Inspected out skirts of building to verify that vehicles were properly parked and displayed parking permits.
• Continuously monitored security cameras and fire, building alarm systems.
• Interviewed, questioned and conducted undercover surveillance operations. General Manager
Blossom Du Jour - Manhattan, NY
June 2016 to November 2017
11216
● Handled budget, payroll, scheduling, ordering and daily weekly quota sales.
● Analyze restaurant sales and organize catering events.
● Handled customer complaints and concerns
● Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
● Recruiting, training and motivated staff
● Maintain high standard quality hygiene, health and safety Assistant Manager
Manhattan - Manhattan, NY
May 2012 to September 2015
10011
● Knowledge of micros POS and Troubleshooting.
● As a Café Handler, Gently greets all customers and helps them with their needs
● Demonstrated fast and quality customer service, hospitality and serving skills
● NYC health department Food license qualified
● Strong leadership, communication (both verbal & written
● Maintained yogurt machines, and temperatures in store
● Upbeat and fun Interaction with employees, able to delegate.
● Exceeded weekly sales quota
● Maintained and keep front of store sparkling clean
● Strong time management skills with a strong sense of urgency. General Manager / Server
Jezebels - Manhattan, NY
January 2008 to February 2010
10036
● Made notation of needed inventory and weekly sales. Ordering and receiving food.
● Evaluating potential suppliers for the restaurant, and restaurant inspection.
● Open table
● Strong knowledge of food and wine
● Hosted and served customers during busy times
● Established solid customer clientele and good customer satisfaction.
● High level of interaction with employees, conducting employee reviews, planned employees work schedules with managers.
Education
High school diploma in Film/Theatre Arts
Cheyney University Of Pennsylvania
January 2011 to March 2012
Skills
• Acting and improv skills
• Hard working and Open availability
• Excellent customer service/ SMILES.
• Quick problem solver
• Excellent communication skills in greeting customers, listening and assessing requested desires
• Perform multiple assignments under pressure and consistently meet deadlines.
• Superb interpersonal skills and exceptional ability to relate with customers.
• Proficient in Quick books
• Seamless web
• MS word
• excel
• Internet
• power point
• WPM 21
• Banquet Experience
• Catering
• Food Service
• Host/Hostess
• Micros POS
• OpenTable
• POS
• Aloha POS
• Upselling
• Payroll
• Assistant Manager Experience
• Event Planning
Certifications and Licenses
Food Handler
Present
Guard Card
Food Handler Certification
Contact this candidate