Program Management Quality Assurance

Sudheer Billa ********@******.*** • 732-***-**** • Somerset, NJ Program Director/PPM Lead linkedin.com/in/sudheer-billa/

Highly accomplished performance-driven with a proven record of driving strategic planning and executing high-value complex IT programs, while establishing PMO best practices aligned with business objectives.

Expert in leading Agile transformations and enhancing team performance through scaled Agile methodologies, ensuring efficient and adaptive program execution. Proven ability to govern program management processes, ensuring adherence to PMO standards and IT policy compliance. Skilled in collaborating on data integration projects across R&D functions, driving seamless coordination and innovation. Distinguished for building and nurturing executive-level partnerships, effectively influencing decisions to align programs with strategic goals.

Areas of Expertise

●Program & Portfolio Management

●Risk Mitigation & Quality Assurance

●Project Lifecycle Management

●PMO Best Practices & Governance

●Vendor & Resource Management

●Data Integration & Management

●Strategy Planning & Execution

●Agile & Scrum Methodologies

●Value Added Leadership

●IT Policy Compliance

●Mergers & Acquisitions

●Process Re-Engineering

Technical Skills

●Project & Program Management: Agile & Scaled Agile (SAFe), Program & Portfolio Management, Governance & Best Practices, PMO Setup & Management, Strategy Development, Capacity Planning, Vendor Management, Resource Management, Budget Management, Risk Management, Stakeholder Management, M&A Program Planning, RFP, ROI, Business Case, SLA, Scope Management and Cross-functional team & Vendor management.

●Data Management & Integration: Master Data Management, Clinical Data, Data Migration & Conversion, EHR, ETL (Informatica, SAS), Data Analysis & Profiling, Data Warehousing, PL SQL, SQL Server, Hadoop, Qlik Sense, Power BI, Reporting, Business Intelligence (BI) Tools, Analytics Tools, Google Analytics, Tableau, Data Visualization

●Software Development & Tools: SDLC, PDLC, Java, Python, DevOps, CI/CD, CAPA, Agile Methodologies (Scrum, Kanban), MS Project, JIRA, Clarity, Track Wise, Confluence, SharePoint, Plainview, Smart Sheets, Primavera

●Cloud Technologies: AWS, Azure, Cloud Infrastructure Setup, Multi-Cloud Data Management

●Enterprise Systems: SAP, Oracle, ServiceNow, CRM Systems including Salesforce (SFDC), ERP Systems, E-commerce Platforms, CMS (Ektron, Drupal), WebLogic, PBM, Hadoop, Open Source

●Regulatory & Compliance: HIPAA, 21 CFR Part 11, ICH Guidelines, GCP, GLP, GMP, SOX, Compliance & Regulations

●Technical Integration: API Integration, Service Oriented Architecture (SOA), Mosaic Integration, HL7 Standards, Web & Mobile App Development, SAAS, PAAS, COTS, ASOE, GSOT, CICO, Digital Technologies

Professional Experience

Bristol Myers Squibb, Princeton NJ

Program Manager/Director

August 2020 — August 2024

Drive strategic planning and execution of Research IT programs, ensuring alignment with business goals and successful delivery. Established PMO Governance, best practices, global standards, tools, and templates to optimize project portfolio management for initiatives exceeding $20 million managing Digital Engineering teams under R&D.

Part of the merger program, directed and led successful launch of $15 million CMX infrastructure program, managing six IT workstreams that included setting up a new data center and decommissioning of two old data six key workstreams: hosting, scientific compute, lab compute, networks, and site services-functional technical teams from Applications, Data, Compute, networking and operations. Ensure seamless migration of Clinical data (Scientific, Semantic, Lab, EHR, InsData)

seamless migration of Clinical data that include Scientific, Semantic, Lab, EHR, and Instrument Data, with data standards.

Govern program management processes, ensuring GXP compliance is followed for Clinical Data within PMO standards and Research IT policies. Lead Agile transformation for DE product teams, setup SOS, Scaled Agile and Meta scrum.

Developed innovative demand intake process with cross channel strategy and implemented across Research IT teams.

Define and communicate a clear product vision in building the for newly formed Instrument Ops & Data Product Team into a product-based approach. Defined and maintained a well-defined product backlog, key Epics, timelines and releases. Created roadmaps with measurable KPIs that are aligned with strategic objectives.

M&A: Orchestrated complex Mosaic Integration program to support Compound Management (Integration & Enablement), through effective management of data integration standards. Deployed iCloud Portal with AWS.

M&A: Implemented multimillion-dollar Helix-LDO Screening integration, harmonizing solutions for drug discovery across two merging companies. Fostered executive-level partnerships, in developing strategy and process-re engineering.

City Of New York (HRA), New York NY

Program Compliance Lead/Director

June 2020 — August 2020

Led development and implementation of quality assurance projects for HRA/ITS public assistance programs, ensuring adherence to high standards through continuous improvement initiatives. Established and maintained project governance frameworks across ITS QA program, enhancing project health visibility with weekly status tracking.

Established robust process to monitor project impediments and health, resulting in improved project transparency and accountability by tracking activities on JIRA. Setup Scrum of Scrums and scaled agile.

Established of PMO office, setting governance standards and best practices that led to more consistent project outcomes. Streamlined program operations by implementing governance, enhancing project delivery efficiency. Tracked KPIs and SLAs, to optimize milestones/deliverables using agile methodologies. Transition from waterfall to agile by setting up agile teams, providing guidance& coaching. Established a regulatory platform with set policies/process for HRA teams.

Johnson & Johnson, Raritan, NJ

Program Delivery Manager (Consultant)

July 2015 — December 2019

Oversaw Big Data portfolio delivery within Digital & Analytics group, coordinating implementation efforts across onsite and offshore teams, including Build, Vendor, BUIT, and PSSC with detailed planning, tracking and continues improvements.

Directed technical design and development of extensive, intricate projects, ensuring completion within established timelines and budgets. Managed delivery of One MD big data management initiatives, encompassing portfolio exceeding $10M.

Implementation and Delivery of CSS CRM Transformation and Integration Program, directing data ingestion from Salesforce systems (Medvantage Service and Repair, CERENOVUS-CRM) to Amazon S3 and Redshift across 40 domains.

Implemented data integration into Redshift that included data modeling of CSS-CRM integration, reporting and analytics. Effectively used TrackWise QMS for document Control, tracking, Risk Tracking and efficiency.

Orchestrated capacity planning, vendor management, demand intake, and resource allocation, employing multi-cloud technologies within an Agile/Scrum framework. Tracked all agile activities on JIRA via scrum & Kanban boards.

Developed OneMD group PMO strategy, leading creation and application of COP, standards, and tools for D&A program delivery. Assessed MedData querying and data analysis using tools (Tableau, Qlik Sense), alongside data governance practices, ensuring robust data lifecycle and quality management.

JOHNSON & JOHNSON, Skillman NJ

SR. Project Manager (Consultant)

May 2014 — May 2015

Directed Epic Project, transitioning from GATEWAY and ELMO customer portals to SAP Hybris platform, enhancing e-commerce experience for JnJ's MD&D and Consumer sectors. Spearheaded data migration and transformation efforts, overseeing ETL processes involving firewall and VPN data transfer, DB link connections, extract files, and MBox/SFTP methods. Worked closely with LT & business in planning strategy, define roadmap and scope.

Orchestrated comprehensive data migration strategies, including data cleansing, evaluation, loading, archival, cutover, Hypercare, and legacy system decommissioning for MD&D and Consumer healthcare systems. Engaged in strategic and capacity planning to ensure seamless project execution.

Utilized Informatica MDM for ETL and data quality management of Electronic Health Records (EHR), in regulatory compliance. Collaborating with BUIT and stakeholders to implement EPIC ERP and e-commerce website rollout.

Delivered successful migration of healthcare data from legacy systems to EPIC, adhering to detailed cutover plans and addressing any challenges or delays. Managed release activities, including progress reporting, issue resolution, cutover.

Department Of Health/NJIIS

Sr. Program Manager (Consultant)

May 2013 — March 2014

Oversaw deployment of various immunization registry projects, including VFC Re Enrollment, HL7 Audit tool, IMODS, and NJIIS. Directed development and re-engineering of legacy applications, managing data migration and conversion processes, including data extraction, cleansing, evaluation, and loading.

Implemented regulatory affairs policies and procedures to enhance compliance with CDC mandates for immunization registries, collaborating with IT and Business to identify dependencies, KPIs, project risks, and providing mitigation strategies.

Established Data Management Strategy, guiding teams in regulatory compliance and Agile methodologies.

Managed Electronic Health Records (EHR) to meet DHSS requirements across registries (EHDI, immunization, Death registry), and architected data integration with state departments and external programs using HL7 standards.

Ensured data quality for immunization and demographic information in IIS and deployed a Master Patient Index utilizing Hadoop 4Medica. Implemented governance and process controls for monitoring and controlling programs.

IPC Systems, New Providence NJ

Program Manager

March 2012 — April 2013

Spearheaded transformation into SaaS and Cloud products with award-winning Unigy 360, overseeing establishment of a PMO for IPC's complete product portfolio. Implemented governance frameworks and best practices, including capacity planning, vendor management, and resource management. Collaborated with VP of Applications to build applications group from ground up, developing Statements of Work (SOW), Requests for Proposal (RFP), and Purchase Orders (POs).

Directed R&D portfolio for RBS, DBS, and US Bank, encompassing projects such as Blue Wave, Unified CTI, RBS Speaker Bus, Lync Integration, and Pulse Mobile (iPad apps), all integrated with Unigy.

Managed PMO governance, reporting, and review frameworks to deliver comprehensive view of project activities. Acted as liaison among Marketing, Sales, Operations, QA, Manufacturing, and Engineering teams, while overseeing vendor and resource management, both offshore and onsite.

Handled project planning, budgeting, scope development, procedural implementation, and project close-outs, including conducting project postmortems for IPC's products and services.

WILMER HALE & IRON MOUNTAIN, Boston, MA Nov 2011-Mar 2012

Technical Project Manager

Revamped the whole WilmerHale current site with new solution using Ektron CMS, new email automation system, saving costs and time. Iron Mountain project implementation with location search using Google analytics.

Deployed cost saving projects with rich User Experience (UX) and rich User Interface (UI) solutions. Setup PMO & defined governance. Implemented Google location finder service & SaaS Google Analytics for Iron Mountain.

Served as the primary liaison between IT & business. Setup PMO office for eDynamic, developed and implemented best practices for the entire Cross-functional projects under the Dynamic portfolio. Vendor management with Ektron, Silverpop and Adobe Omniture. Implemented Silverpop email automation for WilmerHale. Implemented CMS using Ektron.

Developed SOWs, Pos and SLAs also ensuring vendor performance and deliverables meet contract specifications.

CVS HEALTH, Somerset NJ Feb 2011-Oct 2011

Program Manager (Consultant)

Provided the best of breed solution for complex CVS Common Services project by implementing the project and providing necessary production support processes by monitoring and controlling scope, quality, costs through effective resource utilization, risk mitigation, schedule, adherence, communication.

Responsible for Data Mining/Metadata Analysis/Profiling thru conducting a detail gap analysis.

ETL Design/data conversion and execution of Electronic Health Records (HER) using Informatica & SAS tool saving on costs.

Implemented Client Connect Programs include RECAP to RxCLAIM Migration; Adjudication Application Support; CS Framework: Formulary, Drug Maintenance; Prior Authorization; Eligibility and Client Billing & Reporting; Benefit Setup, Transition Fill Claims/Paper Claims/Claims History, Customer Care/Mail Claims Processing, Rebates, Specialty Rx; PBM.

CITY OF NEW YORK (HRA/IREA), New York, NY Mar 2007-Jan 2011

Technical Team Lead (Consultant)

As Technical Team Lead for Alerts for IREA systems, Unemployment Insurance Benefit (UIB), managed and implemented various UIB related projects various for the clients, which involves applicant interviews, fraud detection and income match and employee match sub projects.

Port Authority of NY & NJ, New York, NY Dec 2002-Jan 2007

Technical Project Manager (Consultant)

Implementation and Delivery of SAP Transformation and Integration Program for TB&T and Procurement of Port Authority. Deployed EZ-Pass, Airport parking and Port Commerce. Managed Web media, Drupal CMS for HR, Live Streaming, publishing & other projects for Public Affairs and TB&T departments. Rolled out multiple Web apps.

Assisted in setting up the PMO office & governance by implementing best practices. Administered CF & Adobe servers.

Additional Experience

Medsite / WebMD, NY - Project Lead Web Development (E-Commerce) - Medbookstore

LivePrint.com (Kinkos) - Tech Lead Web Development (E-Commerce) - Printing/Publishing

LabX.com – Sr. Developer Web Development (E-Commerce) – Laboratory Equipment

Education & Certifications

Bachelor’s Degree with Computer applications

JNT University, Hyderabad, India January 1995

Post Graduate Course in Computer Applications

MCA, Hyderabad, India February 1996

PMI Certified Project Management Professional (PMP)

Certified Scrum Master (CSM) & Certified Scrum Product Owner (CSPO) & Certified SST4

Scrum Alliance, USA & Scrum Inc, USA

Professional Development & Training

Project/Program Management, Agile Scrum, ServiceNow, SS4T, SAFe Agile, Engagement Leadership, Applied Consultancy Leadership Skills, GXP, Cyber Security, Relationship Building, Process Improvement, Influencing, Decision-Making, Conflict Resolution, Documentation, Process Engineering, Negotiation, Critical Thinking, Root Cause Analysis, Customer Focus, Innovation.

Membership & Volunteer

Children.org Volunteer Present

Children.Org provides education, community engagement, character development, mentorship, and coaching.

ProjectKhushi.org Volunteer Present

Offer strategic guidance in education, community involvement, character building, mentorship, and networking for children.

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