Customer Service Retail Sales
Resume:
NM
Distributing
Dispatching
Communication
Strong organization skills
Service-oriented
Team collaboration
Retail sales
Time management
Regulatory compliance
Shipping and receiving proficiency
Relationship Development
Natashi Milton
Bedford Tx
**************@*****.***
NM
Reliable hard-worker with success in workingbwithin busy, fast-paced settings.Skilled in building positive personal and professional relationships. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Resourceful and adaptable Manager with over 3 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer focused leader seeking to leverage background into assistant or operations manager role.
Trucking Dispatcher / Thirty-One Gifts LLC - Flower Mound, TX 06/2020- 07/2024 Maintained current knowledge of all personnel in field and all completed deliveries or delays. Trained over 5+ employees on accurate triaging and dispatching procedures. Accurately and efficiently responded to over 25+ daily requests. Provided excellent service and attention to customers when face-to-face or through phone conversations. Attended departmental meetings, providing feedback to enhance future performance. Maintained updated Data Entry knowledge through Microsoft and Spreadsheets. Handled all delegated tasks, including Dispatching drivers to the right locations and tracking all job codes and labeling Collaborated in development of various procedures. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service. Transportation /Auto Drive USA - Fort Worth TX, 06/2007-01/2016
/Hallcon - Fort Worth TX, 03/2017-06/2020
Performed daily vehicle inspections and reported any defects to appropriate maintenance personnel. Coordinated daily delivery schedules according peak delivery times and alternate routes. Maintained complete records of vehicle maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
Provided Executive transportation services and exceptional customer service and problem solving through active listening, concern resolution and appropriate feedback.
Demonstrated excellent internal and external customer service by effectively communicating with shippers and consignees to determine pick-up or delivery needs.
Prepared and audited daily logs and operational documents to adhere to federal regulations. Implement federal regulations and restriction relative to company operations. Security / Smith Security- Fort Worth, TX 06/1996 - 09/2001
/ Burns Security- Fort Worth, TX 02/2001 - 07/2003
/ TSI Security - Fort Worth, TX 04/2003 - 05/2007
Completes reports by recording observations, information, occurrences and surveillance activities. Patrolled designated areas to ensure safety, reducing incident reports by 20% within the first few months. Utilized CCTV systems to monitor and report suspicious activities, leading to a 30% increase in early detection of potential threats.
Conducted regular inspections of security equipment, maintaining 97% operational readiness. Manage entry and exit points effectively enhancing security measures and reducing unauthorized access attempts. Enforcing company rules and policies.
Reporting Safety Concerns.
Investigating security breaches and incidents
Controlling traffic
Theft Prevention
Emergency and crisis response
Observational Skills.
Access Control
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