Technical Support It Director
Resume:
ARTEM SIROTA
IT DIRECTOR / CHIEF INFORMATION OFFICER
CONTACT
*****-******@*******.***
Bedford, Massachusetts, United States, Massachusetts 01730
SKILLS
Disaster Recovery
Data Analytics
Enterprise Architecture
Business Analysis
Network Administration
DevOps principles
Virtualization Technologies
IT risk management
Big Data Management
Software Development
Information Security
Technical Support Management
ITIL Framework
IT Security Policies
System Integration
Database Management
Strategic Planning
IT Compliance
IT Problem Solving
Change Management
IT Service Delivery
IT Asset Management
IT Budgeting
IT Procurement
IT Infrastructure Management
IT Operations Management
IT Service Management
Cybersecurity Expertise
IT Process Improvement
IT Resource Allocation
Vendor Management
Reliability
User Support
Written Communication
End point configurations
Team building
Equipment procurement
Relationship Building
Project Planning
Organizational Skills
Problem-Solving
Budget Control
Goal Setting
Staff hiring
Self-Motivation
PROFESSIONAL SUMMARY
Hands On IT Director, with a proven track record at Breas (Human Design) and Northrop Grumman, enhancing operational efficiency and spearheading disaster recovery initiatives. Skilled in strategic planning and team building, I excel in driving digital transformations and improving IT infrastructure, consistently exceeding corporate goals.
EXPERIENCE
August 2015 - September 2024
IT Director
Breas (Human Design), North Billerica, Massachusetts
Assessed new technological advancements for weighing feasibility of departmental implementation.
Rolled out, Administered and supported Active Directory, Office 365, Azure, Intune, DocuSign, VMware, AWS, SySAid, Mondays, and NetSuite.
Established phone adequate, Sla, and procedures for Helpdesk/Technical support department.
Created and edited standard operating procedures for Help desk, System operations, and product support departments.
Enacted executive vision by planning and communicating execution of goals for department progression.
Prepared relevant, comprehendible technology reports for sharing with senior leaders.
Rolled out, administered and supported all networking equipment (Cisco Meraki, and Palo Alto Switches, Hubs, and Firewalls).
Evaluated existing software and other systems to identify potential process improvements.
Monitored activities and production of tech departments to inform knowledge of progress and concerns.
Implemented and supported MediTech EHR system.
Collaborated with tech managers to address department issues and relay executive updates.
Rolled out, configured and supported DNS, and DHCP.
Rolled out and supported, and wrote quires in SQL.
Advocated on behalf of company's technology sector by representing department interests in executive meetings.
Developed and executed a comprehensive cybersecurity strategy, resulting in 45% reduction in security incidents.
Developed comprehensive penetration testing reports, outlining findings, impact and recommended actions to improve security posture.
Analyzed operations to evaluate company performance and to determine areas of potential improvement.
Performed risk assessments and vulnerability testing to identify potential threats and weaknesses in systems and networks.
Interpreted and enforced policies and regulations to maintain alignment with corporate objectives.
Developed and implemented Disaster recovery plan for the company.
Prepared budgets for approval, including those for funding and implementation of programs.
Addressed legal and managerial issues with external agencies.
November 2013 - August 2016
IT Manager
Northrop Grumman, Walpole, Massachusetts
Assigned and reviewed work from systems analysts, programmers and software developers.
Evaluated usage of company technology by identifying potential areas of improvement in software upgrades.
Oversaw hiring and training of IT workers to confirm meeting of company objectives.
Achieved company objectives by combining business and technological plans.
Provided users with IT support to deliver optimal customer service.
Cooperated with department heads, managers and supervisors for creation of coherent goals for IT department.
Communicated business and technology goals to employees in different departments.
Managed delivery of projects and programs to achieve desired quality outcomes.
Controlled operational budget and expenditures.
Consulted with users, management, vendors and technicians to assess computing needs and system requirements.
Provided users with technical support for computer problems.
Developed computer information resources, providing for data security and control, strategic computing and disaster recovery.
Planned to plan and coordinate project activity.
Developed and interpreted organizational goals, policies and procedures.
Met with department heads, managers, supervisors and vendors to solicit cooperation and resolve problems.
Analyzed workflow, established priorities, developed standards and set deadlines.
Purchased necessary equipment.
Delivered reports about project activities to different departments within company.
Prepared and reviewed operational reports and project progress reports.
Recruited, hired, trained and supervised staff or participated in staffing decisions.
November 2011 - November 2013
Senior Network Operations Manager
Stanley Security (Black and Decker), Woburn, MA
Gathered data pertaining to customer needs to identify, predict, interpret and evaluate system and network requirements.
Maintained logs related to network functions, as well as maintenance and repair records.
Performed data backups and disaster recovery operations.
Analyzed equipment performance records to determine need for repair and replacement.
Operated master console to monitor performance of computer systems and networks and to coordinate computer network access and use.
Coordinated with vendors and company personnel to facilitate purchases.
Planned and implemented network security measures to protect data, software and hardware.
Train people in computer system use.
Loaded data and installed software and peripherals.
Conferred with network users to resolve existing system problems.
Configured email applications or virus protection software.
Diagnosed, troubleshot and resolved hardware, software and other network and system problems.
Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
Tested computer hardware, networking software and operating system software.
Performed routine network startup and shutdown procedures and maintained control records.
Maintained and administered computer networks and related computing environments.
Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.
Researched new technologies by attending seminars, reading trade articles, or taking classes.
Maintained inventory of parts for emergency repairs.
November 2008 - November 2011
System Administrator /IT Manager
Tobii Assistive Technology, Dedham, MA
Diagnosed, troubleshot and resolved hardware, software and other network and system problems.
Tested computer hardware, networking software and operating system software.
Maintained and administered computer networks and related computing environments.
Analyzed equipment performance records to determine need for repair and replacement.
Conferred with network users to resolve existing system problems.
Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
Gathered data pertaining to customer needs to identify, predict, interpret and evaluate system and network requirements.
Coordinated with vendors and company personnel to facilitate purchases.
Performed data backups and disaster recovery operations.
Operated master console to monitor performance of computer systems and networks and to coordinate computer network access and use.
Train people in computer system use.
Performed routine network startup and shutdown procedures and maintained control records.
Planned and implemented network security measures to protect data, software and hardware.
Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
Maintained inventory of parts for emergency repairs.
Researched new technologies by attending seminars, reading trade articles, or taking classes.
Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.
November 2004 - November 2008
Desktop Support Engineer / System Administrator
Benchmark Senior Living, Wellesley, MA
Regarded computer software and hardware operation resolved problems.
Oversaw daily performance of computer systems.
Developed training materials and procedures, and train users in proper use of hardware and software.
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.
Referred major hardware and software problems and defective products to vendors and technicians for service.
Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
Conferred with staff, users and management to establish requirements for new systems or modifications.
Modified and customized commercial programs for internal needs.
Inspected equipment and read order sheets to prepare for delivery to users.
Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software.
Conducted office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis.
Worked with coworkers to complete tasks.
Performed general maintenance and repair.
CERTIFICATIONS
ITIL
EDUCATION
North Eastern University 1997 - 2001 Bechlors
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