Customer Service Front Desk

KRYSTAL PROCYK

TECHNICAL STAFF MEMBER

SUMMARY

SKILLS

●Proficient in operating certified data-based machine equipment, and the ample knowledge of using computer software programs. These include Microsoft Word, Excel, PowerPoint.

EXPERIENCE

GM OnStar Remote Agent June 2021- October 2023

Provided customers with OnStar’s services including Safety and Security, Remote Access, Essentials, Premium, and setup wifi/data in the vehicles.

CHECK N GO, Ankeny, IA Feb. 2016-Aug. 2016

Responsible for giving customers unsecured short term loans, check cashing, buybacks, western union, netspend prepaid debit card enrollment, answering telephone calls.

Super 8 Motel, Ankeny, IA Nov 2014 - Mar 2015

●Provided great customer service skills as a front desk clerk.

●Checked guests in/out of the rooms and booked reservations.

●Made sure all phone calls and inquires were above satisfaction for each customer interested in doing business.

●Stocked shelves, folded laundry, cleaned lobby area, pool, and breakfast room.

US Postal Service, Des Moines, IA Jul 2010 - Jul 2012

●Performed a variety of materials handling and general laboring work.

●Loaded and unloaded freight cars and trucks, unpacked supplies and materials, stacked and supplied storage areas, and wheeled or carried supplies from various locations.

●Operated and maintained label printing machines.

●Performed non-scheme mail distribution through the use of an operator-paced manual keying station.

●Weighed, determined amount of postage due, and made separations of the mail according to amounts due.

Pioneer Hybrid, Johnston, IA Oct 2008 - Sep 2009

●Supported regulatory science studies by coordinating and completing sample receipt and processing of plant tissue in preparation for analysis.

●Ensured that established methods, procedures and protocols were followed according to GLP guidelines.

●Worked closely with analytical lab to ensure test request timelines were met.

●Performed all processing tasks in accordance to study protocols, standard operating procedures with good laboratory practice.

●Loaded and unloaded plant samples from vans and trucks, drove company vehicles and transferred plant samples between labs and freezers.

●Assisted with packaging and shipping of plant material.

US Postal Service, Des Moines, IA Nov 2007 - Oct 2008

Temporary Part-Time Casual Clerk

●Processed mail in automation.

●Operated an electro-mechanical operator paced machine to process mail as addressed.

●Used the keyboard of a computer terminal to enter and extract data to several data bases including change of address, mailers data base and address correction file.

●Selected program and operating mode for each application.

●Affixed labels to mail either manually or with mechanical devices.

●Familiarity with computer databases including to proper destinations in appropriate for further handling.

●Collated and bundled processed mail, transferred mail to other areas and loaded mail into bins for delivery.

Country Inn Suites, Ankeny, IA May 2006 - Oct 2007

●Determined that all staff members were proficiently trained to improve service and profitability.

●Worked closely with maintaining staffing and obtain employee performance evaluations.

●Handled property functions on a regular basis to exceed work performance, customer service, income, marketing, and property ambience.

●Assisted the food and beverage operations to complete all tasks.

●Made sure all possessions were in great work order.

●Assigned and monitored staff to maintain etiquette business standards.

Tender Years 3, Ankeny, IA Oct 2004 - May 2005

●Supervised and cared for children ages 1-5 by bathing, dressing, and feeding the infants.

●Prepared infants and toddlers for rest periods.

●Organized activities such as games educational television, and outings.

●Prepared craft materials and assisted the youngsters to use them.

●Instructed children with personal hygiene and social development.

●Sterilized bottles, prepared formulas and changed diapers for infants.

●Assumed full responsibility for household in absence of parents.

●Recognized each young individual's personality traits and coped with his or her needs.

●Maintained a safe and healthy environment in the daytime care facility.

Pioneer Hybrid, Johnston, IA 2003 - 2004

●Responsible for pollination efforts located at Johnston Iowa fields.

●Good interaction and communication skills with all groups and crew leaders.

●Followed detailed instructions for the collection of high quality data is the main significance of the process.

●Organized and completed pollination tasks given each individual the opportunity to achieve a diverse experience to the daily enterprise of the corn research program.

EDUCATION

DMACC, Ankeny, IA

●Currently enrolled.

●Business Administration.

Diploma May 2005

Bondurant Farrar High School

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