Mental Health Customer Service

AISHA WILLIAMS

Omaha, NE ***** 531-***-**** ********@*****.***

PROFESSIONAL PROFILE

Accomplished visionary leader and professional with over a decade of experience in youth services, specializing in team management, program oversight, and behavioral health support. Excels in leading teams, managing complex operations, and fostering positive environments for at-risk youth in current role as a Juvenile Detention Specialist at Douglas County Youth Center. Known for delivering strategic leadership that drives impactful outcomes through extensive expertise in crisis intervention, staff development, and youth rehabilitation. Proven track record in mental health services, combining trauma-informed care with strong organizational and management skills to enhance program effectiveness and support youth development.

AREAS OF EXPERTISE

Skill Building Support

Data Collection and Analysis

Social-Emotional Learning

Supervision and Team Lead Experience

Crisis Intervention

Administration of Medication

Behavioral Health Management

Activity Oversight

State and Federal Laws Knowledge

Ethical Standards of Conduct

Educational Support

Knowledge of Psychiatric Disorders

Youth Advocacy

Life Skills Training

Knowledge of Physical and Developmental Disabilities

Youth Mentoring

Cultural Competency

Transformative leadership

Policy Compliance

Records Management

Behavioral Disorders Familiarity

EDUCATION & TRAINING

Certificate in Nursing

College of Saint Mary Omaha, NE

PROFESSIONAL WORK EXPERIENCE

Juvenile Detention Specialist 06/2019 to Current

Douglas County Youth Center Omaha, NE

Mentor, train and coach a multidisciplinary team, providing clear guidance and direction to ensure smooth daily operations in a secure juvenile detention environment.

Collaborate with leadership to establish and implement policies that prioritize safety, compliance, and positive behavioral outcomes for detained youth.

Lead crisis intervention protocols, swiftly assessing situations and directing teams to de-escalate conflicts, ensuring the safety of both staff and residents.

Design and manage structured daily programs that combine educational, recreational, and therapeutic activities tailored to the developmental needs of juvenile residents.

Coordinate with external partners, including mental health professionals and social services, to ensure holistic care and individualized treatment plans for each resident.

Monitor and enforce compliance with all facility policies, procedures, and legal standards, ensuring adherence to regulatory guidelines and safety protocols.

Manage incident reporting and investigation processes, maintaining accurate documentation and ensuring timely resolution of issues.

Work closely with facility leadership to provide strategic recommendations on policy updates, staff training, and program enhancements.

AISHA WILLIAMS

Community Support Specialist 01/2017 to 04/2019

The Salvation Army Omaha, NE

Provided direct support and case management to individuals with mental health challenges, helping clients develop personalized care plans aimed at achieving long-term stability and independence.

Advocated for clients within the community, connecting them to essential services, such as housing, employment, education, and healthcare.

Conducted regular assessments of clients' progress, identifying barriers to success and adjusting care plans accordingly to ensure continuous improvement.

Coordinated with mental health professionals and law enforcement during emergency situations, ensuring clients receive appropriate care while maintaining safety and compliance.

Collaborated with team members and community partners to implement programs that enhance clients' quality of life, addressing mental health, substance abuse, and social challenges.

Empowered clients to make informed decisions by educating them about available community resources, benefits, and services, helping them navigate complex systems.

Developed trusting relationships with clients through consistent, compassionate communication, fostering a safe and supportive environment for client growth.

Maintained accurate and up-to-date records of client interactions, assessments, and progress reports, ensuring compliance with organizational policies and confidentiality standards.

RELEVANT WORK HISTORY

A more comprehensive and detailed list of responsibilities and duties are available upon request.

Facts of Life Behavioral Health

Phoenix, AZ

07/2014-01/2017

Behavioral Health Tech/Counselor

Aurora Behavioral Health

Tempe, AZ

01/2015-01/2017

Behavioral Health Tech

Florence Crittenton

Phoenix, AZ

10/2010-01/2015

Cottage Lead

State of Nebraska

Omaha, NE

01/1997-09/2010

Adult and Childcare Provider

Florence Nursing Home

Omaha, NE

09/2002-04/2004

Nursing Assistant

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT TRAINING

CPR/First Aid/AED

Crisis Prevention Intervention

Level II Fingerprint Clearance Card

Medication Aide

De-escalation Techniques

Contact this candidate