Executive Assistant Customer Service
Resume:
GENA L. CARTER
***************@*****.***
SUMMARY OF QUALIFICATIONS
Adept at managing people, processes and problem-solving. Experienced with legal filings related to real estate, trusts, intellectual property and tort litigation. Capable of managing all aspects of travel for groups of all sizes, ranging from small conferences to Tour Guardian for Disney’s The Lion King. Organized, excellent at multi-tasking and detail oriented. Strong customer service skills with the ability to interact with clients of all levels. Key skills:
MS-Office Professional (2003-2016)
Google Docs (G Suite)
Supplier & Vendor Management
Lotus Notes
Document Management ACT
Training & Technical Writing Workshare
Hummingbird/DM5 Concur
Adobe Professional
Frontline Education
Quicken
QuickBooks
FOCUS Shorthand 80 wpm
Systems 3000
Siebel
Dictaphone; typing 70 wpm
EXPERIENCE PROFILE
Dassault Falcon Jet – Teterboro Airport 10/2022 - Present Administrative Assistant to Director, Service Parts Center (SPARES) Support the Director Supply Chain Sr. Manager, and Command Center Operations Manager. Prepare monthly and weekly performance and activity reports. Update and submit daily SPARES MPU to Office of the VP. Prepare Weekly Attendance and Timesheets for submission to Payroll. Prepare Customer Service Weekly Activity Reports. Responsible for updating AOG & Activity Volume Report, Command Center Weekly Report and Abandoned Call Rate Report. Prepare Field Resource Daily Calendar. Process Purchase Requisitions received from Field Reps. Prepare and distribute Mood Report. Provide support to Technical Support Department Managers for special projects. Coordinate and arrange travel. East Orange School District – John L. Costley Middle School 10/2019 – 10/2022 Head Secretary – Main Office, Admin to Principal
Organize and manage the work flow of the office, assuring efficiency and quality administrative support. Performs specialized administrative assignments. Investigate and respond to a wide range of inquiries from students, parents/guardians and staff for information. Participate in staff meetings and meetings in areas of special interest of the administrator. Communicate important issues and developments to the administrators and appropriate staff. Assign and delegate work assignments to the Assistant Secretary. Attend workshops and conferences as assigned. Give direction to staff on behalf of the administrators to ensure that urgent issues are addressed and that assignments are completed in a timely manner. Prepare and maintain employee review documents. Manage staff payroll and attendance. General administrative/secretarial skilled duties, file management, stock room management and record keeping.
Feeley & LaRocca, LLC 1/2018 – 3/2019
Legal Secretary to Partner
Preparation of legal pleadings, correspondence, court filings and discovery requests. Open, maintain and coordinate case files. Organize hearing, trial and settlement documentation. Submit electronic filings. Communicate with courts regarding case status. E-File Court Documents. Manage medical, employment and any police records in preparation for depositions and trial. Schedule attorney meetings and maintain calendaring. Heavy litigation. Practice areas include workers’ compensation, disability, personal injury, and employment discrimination. Disney’s THE LION KING 1st National Tour 6/2013 – 2/2017 Executive Assistant/Tour Guardian
Accompanied Child Actor(s) on the Broadway National Tour of Disney’s “The Lion King” travelling to various venues throughout the United States and Canada. Managed all scheduling, travel & itineraries, housing, tutors and the shipping of costumes; including the budget for those items. Developed a brand profile via social media and print marketing. Organized promotional and philanthropic activities as well as attendance at charitable events. Coordinated wardrobe and styled actors. Gena L. Carter Resume
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New Jersey Transit Corporation, Newark, NJ 10/2011 – 10/2013 Administrative Secretary, Accounts Payable
Responsible for assigning tasks and ensuring on time completion in accordance with company guidelines by organizing the day- to-day work flow and prioritization. Created customized forms using specialized styles and macros for automation which increased productivity and created a uniform look for all correspondence. Maintained supply inventory and proactively placed orders. Provided customer service for incoming calls. Created purchase orders and resolved outstanding invoices. The Law Offices of David Malkin, P.C., New York, NY 8/2008 – 1/2011 Executive Legal Administrative Secretary/Office Manager Responsible for docket management and the preparation of memos, correspondence and other legal documents using Microsoft Word and Excel. Set up client files; prepared legal research for filings. Provided all secretarial and administrative support. Scheduled client/attorney meetings. Responsible for all accounts payable and receivable and payroll processing. Kramer Levin Naftalis and Frankel, LLP, New York, NY 9/2006 – 2/2007 Legal Secretary
Made travel arrangements and appointments, lunch reservations, conference room reservations for client meetings, handled telephone calls and arranged itineraries. Also, scheduled meetings for real estate closings. Drafted and finalized letters, memos and e-mails.
Frankfurt Kurnit Klein and Selz, PC, New York, NY 8/2001 – 10/2005 Word Processing Specialist/Trainer/Help Desk
Facilitated training for over 150 employees and assisted in troubleshooting. Developed scanning system to transfer files from paper to electronic format for integration into the new document management system. Created automated specialized templates for various Microsoft applications using macros. Collaborated with IT on network conversion projects and ongoing system rollouts. Created advanced PowerPoint presentations; incorporating sound, graphics and animation. Legal Secretary
Handled telephone calls, arranged itineraries and filing. Maintained office and court schedules. Provided Dictaphone transcription for the Partners.
Richard’s & O’Neil, LLP, New York, NY 8/1998 – 4/2001 Assistant Word Processing Trainer Specialist/Help Desk Assisted in training in this over 200 employee firm. Facilitated Microsoft Excel and PowerPoint training. Worked on the conversation team migrating the firm’s software and files from WordPerfect 5.0 (DOS) to Word 97 for Windows. Created automated specialized templates and macros. Worked closely with IT on ongoing network conversion projects and system rollouts. Created advanced PowerPoint presentations. Collaborated with the Marketing Department on aggressive marketing campaign. Designed firm logo and marketing materials.
Legal Secretary/Floater to Partners
Specifically assigned to cover for Partners’ Secretaries. Handled telephone calls, arranged itineraries, Maintained calendars and time entry input. Provided Dictaphone transcription for the Partners, Associates and Of Counsel. Education
Secretarial Studies Graduate – Katharine Gibbs School, Montclair, New Jersey Certifications
Notary Public, State of New Jersey, valid through May 25, 2028 Clubs/Activities
Board Member, East Orange Jr. Jaguars Football & Cheer Organization Parent Liaison - East Orange Campus High School Parent Booster Club Pop Warner Certified Cheer Coach
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