Customer Service High School
Resume:
CONTACT
ABOUT ME
Atlanta, GA
***************@*****.***
I am an innovative, task driven individual with years of experience in customer service, including sales, tech support and customer care with Medicaid and Medicare. I possess a positive attitude and always eager to endure more experience. I am aiming to use my proven skills to effectively fill the vacant role with in your company.
WORK EXPERIENCE
EDUCATION
VIRGINIA STATE UNIVERSITY
Bachelor of Science in Computer Engineering
2012-2014
JOHN MARSHALL HIGH SCHOOL
High School Diploma
2009-2012
SKILLS
Account management
Strategic and social selling
IPP.
Proficient in using Software
Business research
Critical Thinking
Project Management
Content Development
CUSTOMER SERVICE REPRESENTATIVE
UPS 4/2020 - 7/2021
Deliver outstanding customer service to customers and had inbound/outbound telephone inquiries. Continuously practice good listening skills with customers, UPS Store team members, and leadership. Provided helpful information, answering questions, and responding to complaints. Front line of support for clients and customers and help ensure that customers are satisfied with
products, services, and features.
ALLIED UNIVERSAL "CAPITAL ONE"
LOBBY AMBASSADOR / RECEPTIONIST
4/2018-3/2020
Respond to guest requests for special arrangements or services (ex, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from
guests with unique needs and follow up to ensure satisfaction. Work closely with customers, vendors, and clients. Attend and represent the company at trade shows, company-related events, and product launches.
Create topics to share on social media and respond to reviews/comments on all online platforms.
THE RESULTS COMPANY
CALL CENTER SALES REPRESENTATIVE
1/2017-3/2018
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity.
Contact this candidate