Plant Operator Customer Service

STEPHEN G. BALISA

*********@*****.*** +639********* www.linkedin.com/in/stephenbalisa

PROFESSIONAL SUMMARY

Experienced logistics and production specialist with over 17 years of dedicated service in the construction industry. Demonstrated proficiency in managing concurrent projects while consistently meeting deadlines. Notable strengths include meticulous attention to detail and a steadfast commitment to maintaining high-quality standards. Possesses exceptional communication and interpersonal capabilities.

WORK EXPERIENCE

DATA ENCODING SPECIALIST Locallabs LLC (Remote) Mar 2023 – Jul 2023

•Accurately and efficiently enter data into designated databases, spreadsheets, and other systems.

•Verify the accuracy and completeness of data entries and correct any errors or inconsistencies.

•Organize and maintain files and records of completed work, including backup copies of data.

•Review and update existing data to ensure it remains current and accurate.

•Collaborate with other team members to ensure consistency and accuracy across all data sources.

•Maintain confidentiality of sensitive data and adhere to security protocols.

•Communicate with internal and external partners to gather and clarify data requirements.

DISPATCHER Saudi Readymix Concrete Co. Jan 2006 - Oct 2019

•Performs dispatching, reviews customer orders, quantities to be produced and delivered; finalize shipping sheet in coordination with the shippers, production supervisor and production crew to ensure that deliveries will take place as per the schedule.

•Confirm and secure the approval of all signatories on the shipping sheet, as well as discuss and evaluate previous day customer service and production figure performance to ensure the accuracy of all information and on-time delivery.

•Maintain constant communication with the production crew on pertinent information such as customer site location, distance, road conditions, and equipment breakdown to accurately inform drivers and crew of tasks and assignments to ensure on-time deliveries.

•Communicate with the shipper about the most recent information on the customer's orders, changes, adjustments, and cancellations, if any, in order to deliver accurate volumes to the customer and avoid rejections and product spoilage.

•Oversees the completion of delivery tickets to ensure that correct information is filled out, accurate records are made, and copies are distributed in accordance with delivery instructions and procedures.

•Follow all applicable safety, quality, and environmental control procedures and instructions to ensure personal safety/the safety of others and a minimum level of product/service quality and environmental impact.

OTHER RESPONSIBILITIES:

•Batch Plant Operator I Saudi Readymix Concrete Co.

•As a batch plant operator, my responsibilities include operating and maintaining equipment such as batch plants, conveyors, and mixing equipment to ensure the manufacture of products according to specifications and quality standards. I monitor the production process and adjust equipment as necessary to maintain efficiency and quality. Additionally, I perform routine maintenance, make minor repairs as needed, and record production data while reporting any concerns to the Production In Charge. I coordinate with other departments to ensure timely delivery of finished products while adhering to safety procedures and protocols for the proper handling of hazardous materials.

CUSTOMER SERVICE REPRESENTATIVE Emarat, Dubai Jun 2005 - Nov 2005

•Attends to customer complaints and questions. Provide product information and services.

•Resolves emerging problems customer might face with accuracy and efficiency.

•Keep records of customer interactions, process accounts and file documents.

PRODUCTION CLERK Selecta, Philippines Aug 2004 - Feb 2005

•Coordinates and expedites the flow of work and materials within or between departments according to production schedule.

•Reviews and distributes production, work and shipment schedules.

•Confers with department supervisors to determine progress of work and completion dates.

•Compiles report on progress of work, inventory levels, costs and production problems.

EXPOSURE

Production In Charge Saudi Readymix Concrete Co.

•As acting production-in-charge, I oversee the entire production process to ensure quality standards are met and timely delivery of products. I coordinate with other departments, develop production plans and schedules, monitor performance, and implement process improvements. Additionally, I manage and train production staff, maintain equipment, and implement safety procedures to ensure a safe working environment.

Remote Agent Appen (Remote - project based) Feb 2023 - present

Remote Agent I Supahands (Remote - project based) Jan 2021 - Apr 2022

EDUCATION

Colegio De Dan Juan de Letran I Bachelor of Science Major in Marketing 11998 - 2002

TRAINING AND SKILL ENHANCEMENTS

Dispatch Operations Specialist Universal Transit (Remote)

Technical and Product Knowledge Training Saudi Readymix Concrete Co. 1st Feb - 15th Feb 2009 Advanced Features of MS Office Informatics Computer Institute

REFERENCES

Muath Ai-Absi Production Supervisor

Saudi Readymix Concrete Co. 054*******

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