Front Desk Case Management

Gloria Anderson

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Administrative

Supervised maintenance and office staff.

Served at Board and Community meetings as well as political events.

Scheduled meetings, recorded minutes and maintained files.

Assisted with research composition, and packaging of proposals for funding.

Case Management

Conducted workshops, referrals services and implemented an outreach program.

Home inspections; conducted to ensure the health and safety of children.

Traveled extensively throughout the tristate area.

Maintained case records and reports efficiently.

Counseling.

Membership Representative Recruiter/ Field Interviewer

Cold calling and home interviews.

Maintained client relationships of a diverse population.

Entered marketing data collection via intranet.

Maintained the confidentiality of sensitive data (on paper and on the computer).

Communicated progress on a weekly/as needed basis with field supervisor.

Experience

Front Desk Reception

Goddard Riverside/Project Find

First contact greeting visitors and members entering the facility. Informing, directing, and forwarding phone calls, office management.

Maturity Works, New York, NY (February 2023- present}

Case Manager/Technical Assistant

Inspected homes to ensure the health and safety of children.

WHEDCO, Women Housing Economic Development Corp. Bronx, NY (5/2010-6/2019)

Membership Representative

Recruited families for television ratings research.

THE NIELSEN COMPANY, New York, NY (10/2000-10/2007)

Education

Bachelor of Arts Degree, major (English) 1995

Empire State University of New York, NY

Graduate Study- Home/School/Community Relations

College of St Rose Queens, NY (1996)

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