Customer Service Representative

Kandace McField

***********@******.*** 773-***-****) Des Plaines, IL

SUMMARY Dedicated Customer Service Representative with 6 years of experience, including as a Customer Support Specialist, adept at maintaining detailed customer records and delivering exceptional service through proficient verbal communication. Skilled in CRM software updates and interdepartmental training, seeking a Remote Customer Service Representative role. Proven track record as a Customer Care Representative, ensuring high levels of client satisfaction.

WORK EXPERIENCE Quantum 3 Media

Customer Service Supervisor Aug 2020 - Jun 2023

• Streamlined interdepartmental training protocols, enhancing team versatility and ensuring comprehensive knowledge transfer to new hires.

• Executed critical updates to CRM software, ensuring alignment with current operational requirements and optimizing system functionality.

• Managed processing of customer service inquiries, delivering support through both telephonic and electronic communication channels.

Apple

Data Entry/Account Administrative Representative Jul 2019 - Aug 2020

• Managed administrative duties and supported implementation of business solutions, ensuring streamlined operational processes.

• Accurately input and verified critical information within the company database, maintaining data integrity.

• Analyzed and incorporated data from automated information systems to enhance database accuracy and reliability.

American Airlines

Customer Services Representative Jan 2017 - Jun 2019

• Resolved multifaceted customer inquiries by developing and executing effective solutions, ensuring client satisfaction and service excellence.

• Enhanced service capabilities through cross-functional training in various departments, providing comprehensive support across phone, email, and live chat platforms.

• Maintained meticulous records of customer interactions within a CRM system, facilitating the monitoring and analysis of service requests and issue resolution. EDUCATION

Southern New Hampshire

Bachelor's Degree, Psychology

Manchester

Ultimate medical academy

Associate of Sciences, Health care administration

clearwater Flordia

Oct 2021

North Town Academy High School

High School Diploma

Chicago, IL

Jun 2007

SKILLS Efficient and Detail-Oriented • Creative Problem Solving • Technical Support • Call Documentation • Medical Insurance Rep • Order and Refund Processing • Supervisory Experience • Data Entry • Sales • CRM Software • Email Support • LiveChat Support • Salesforce • Microsoft Office • Zendesk • Billing • Understanding Customer Needs

• Written Communication • Customer Service • Problem-solving • Teamwork • Adaptability

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