Patient Care Call Center
Resume:
Angela Rivera
Gilroy, CA *****
**************@*****.***
Experienced OPS Manager/ Recruiter with 20 years of experience in the medical field seeks rewarding career utilizing my patient care, interpersonal relations and medical expertise in a hospital or clinical setting.
Authorized to work in the US for any employer
Work Experience
Healthcare/Tech Recruiter
Voca-El Camino Hospital - Mountain View, CA
March 2022 to Present
• Develops, facilitates, and implements all phases of the recruitment process
• Assists with job posting and advertisement processes.
• Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
• Assist with negotiation and union contracts
• Onboarding
• Workday experience
• Training new employees
• Conducting interviews
• Controlling monthly marketing budgets
OPS Manager/ Marketing Recruiter -Temp
Aveanna Healthcare - Fresno, CA
September 2020 to June 2021
• Nurse Recruiting
• Supervise, hire, and train employees, manage quality assurance programs, strategize process improvements.
• Managing stock control and inventory checks.
• Having a keen eye on budgets and budgetary changes.
• Communicating changes in an order process to relevant parties.
• Ensuring that health and safety regulations are followed.
• Documenting procedures for third-party monitoring.
• Creating and monitoring projects and teams.
• Reviewing workloads and manpower to ensure targets are met.
• Supporting the CEO or executive team’s vision and process ideals.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together. Ops Supervisor/ Recruiter (Temp)
Family Health Plan - Fresno, CA
August 2019 to February 2020
Supervisor of call center and referral departments Running audits compliance
Scheduling
Approving PTO and time cards
Ordering materials
Recruiting
Onboarding
Certified Medical Assistant (CMA)-Temp
Adecco - Palo Alto, CA
February 2017 to March 2019
Vitals
Referrals
Call center
Chemo tray prep
Staffing coordinating
Case Manager Assistant
CareMore Medical Group - San Jose, CA
May 2012 to April 2014
• Implements a comprehensive clinical case management plan for each patient.
• Obtains input from providers, patient, and family as appropriate, and evaluates and revises the plan as needed.
• Analyzes patient variances from the plan and initiates the appropriate steps to resolve variances. Performs admission and concurrent stay reviews on hospitalized patients.
• Develops and implements discharge planning for patients in conjunction with hospital based case managers.
• Performs telephonic, fax and/or on-site reviews with skilled nursing facilities, home health agencies or other contracted service agencies to determine need for continued care. Staffing Coordinator/ Unit Clerk
Regional Medical Center of San Jose/Good Samaritan Hospital PER DIEM - San Jose, CA July 2006 to January 2011
• Maintain work schedules,Staff with Temp Agencies
• Coordinates with supervisors to make sure staffing levels are met daily • Maintain/update staffing contact and qualifications information
• Creates/updates attendance records and processes leave requests • Attend critical meetings and prepare reports/meeting minutes
• Analyze data to determine best courses of action regarding coverage
• Ability to create a culture of sensitivity to needs while covering the patient care bases Recruiter/Admissions
SAINT FRANCIS CAREER COLLEGE - San Jose, CA
January 2000 to March 2006
• Lead Recruiter
• Enrolled LVN and RN
• Taking school payments
• Assisting with financial aid
• Recruiting students from high school
• Admissions
Education
Bachelor's degree in Business Administration
Fresno Pacific University - Fresno, CA
August 2023 to Present
Trade school in Unit Secretary Certification
Contra Costa College - San Pablo, CA
January 2003 to January 2004
High school or equivalent
Mount Pleasant Area High School - San Jose, CA
2003
Skills
• Epic (9 years)
• billing (7 years)
• Cpt (7 years)
• customer service (10+ years)
• Bilingual
• Call Center
• Triage
• EMR Systems
• ICD-10
• Medical Terminology
• Vital Signs
• Patient Care
• Medical Billing
• Experience Administering Injections
• Medical Records
• Transcription
• Supervising Experience
• Hospital Experience
• Medical Coding
• Office Administration
• Insurance Verification
• Medical Scheduling
• Case Management
• ICD-9
• Quality Assurance
• ICD Coding
• Phone Etiquette
• HIPAA
• Clerical Experience
• Laboratory Experience
• Employee Orientation
• Microsoft Powerpoint
• Anatomy Knowledge
• Utilization Management
• Time management
• Production Management
• Cerner
• Microsoft Excel
• Microsoft Word
• Practice management
• Physiology Knowledge
• Accounting
• Medical Office Experience
• Leadership
• Filing
• Care plans
• Nursing
• Managed care
• Acute care
• Human resources
• Employee evaluation
• Windows
• Workers' compensation
• Spanish
• Documentation review
• Social work
• Benefits administration
• English
• Conflict management
• Process improvement
• Management
• Typing
• Medical receptionist
• Medicare
• Microsoft Office
• Recruiting
• Organizational Skills
• Medication Administration
• Communication Skills
• Research
• Computer Operation
• Program Management
• Social media management
• ATS
• Interviewing
• HRIS
• Talent Acquisition
• Workday
• HR sourcing (8 years)
• Sourcing (10+ years)
• Hospital experience
• Typing
• Clerical experience
• Vital signs
• Medical terminology
• ICD-10
• Documentation review
• ICD coding
• Critical care experience
• Interviewing
• Proofreading
• Data management
• Supervising experience
• PeopleSoft
• Human resources
• Serving
• Negotiation
• Presentation skills
• Cash handling
• ATS
• Personal assistant experience
• Quality assurance
• Kronos
• Social work
• Microsoft Access
• Data collection
• Workday
• Employment & labor law
• Recruiting
• Project management
• Office management
• Customer service
• Confluence
• Sales
• Driving
• Home health
• Account management
• Business development
• Budgeting
• Employee relations
• Technical recruiting
• Home & community care
• Marketing
• Events management
• Social media management
• Cold calling
• Customer relationship management
• Hospitality
• Restaurant experience
• Talent acquisition
• Conflict management
• HR sourcing
• Cash register
• Sourcing
• Leadership
• Team management
• Google Docs
• Teaching
• Event planning
• Catering
• Writing skills
• Communication skills
• Spanish
• Microsoft Word
• Bilingual
• English
• Organizational skills
• Computer skills
• Medical office management
• Medical billing
• Healthcare management
• Payroll
• Project planning
• Product management
• Time management
• Microsoft Office
• Assisted living
• Management
• Epic
• EMR systems
• Medical records
• Succession planning
• Senior care
• Public speaking
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
CPR Certification
Certified Medical Assistant
Contact this candidate