Customer Service Human Resources
Resume:
Marqeeta S. Butler
***************@*****.***
Public Service
Summary of Skills/Interest
● Excellent customer service skills and professional demeanor. Strong work ethic.
● Ability to work independently or with a team while managing several tasks at once.
● Currently looking to utilize my sales and people skills. Education
Northern High School, Arts/Human Service Major
1996-2001 (Diploma)
Security
Absolute Security, Officer
Towson MD, Library(post)
02/2022- 06/2023
● Remind visitors of opening and closing times upon request of the library manager.
● Ensure the work area is cleaned and sanitized at all times.
● Check bathrooms to make sure visitors are using the facility accordingly.
● Report any incidents that may have occurred during shift time.
● Conducted security checks to ensure that Harford County Public Library/College Airfield Security Supervisor,Butler Security T/A
Halethorpe MD, BWI (post)
03/2018- 08/2021
● Degalitaed roll call.
● Supervised 150 security officers per shift.
● Inspected uniforms.
● Check emails for any daily or nightly shift reports updated.
● Performed internal and external and perimeter round inspections to ensure security.
● Conducted security checks for all official sport teams, government and special opp vehicles to ensure safety upon entry and exit.
● Trained site officers.
● Managed and delegated officers lunch breaks.
● Report to human resources and senior management.
● Performed vehicle inspections.
● Responsible for the security fleet when advised.
● Evaluate performances and identify career advancements. Loss prevention/Visual Merchandise Team /Forever 21/Arundel Mills Mall/Hanover,MD 03/2014- 05/2018
● Lead of lost prevention.
● Operated and monitored a twelve screen surveillance system.
● Assistant with employee security and L.P check at the end of each shift.
● Processed cash,credit and gift card purchases.
● Placed promo displays dressed mannequins.
● Rearrange store fixtures and shelving.
● Executed planograms in a timely fashion.
● Restocked inventory as needed.
● Keep floors swept moped and free of debris.
Security/Usher, Baltimore Orioles, Baltimore, MD
03/2015-10/2017
● Examine tickets to verify authenticity.
● Escort fans to their seats and provide directional information regarding seating, concessions and first aid.
● Kept fans entertained and engaged in stadium traditions.
● Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
● Operated detecting devising to screen individuals and prevent passage of prohibited articles into restricted areas.
● Warn persons of rule infractions or violations.
Hospitality Experience
Valet/Night Audit, Town Park Hospitality/Parking Services, Annapolis, MD 7/2015- 03/2017
● Responsible for overseeing and operating millions of dollars in machinery merchandise.
● Worked at several different Marriott Hotel locations as well as Maryland Live Casino.
● Complied with Town Park policies, procedures and code of ethics.
● Made sure that staff and myself were in uniform and appearance clean and professional and in accordance with the hotel brand.
● Greeted guests with a friendly and assuring smile/personality.
● Operated both manual and automatic vehicles to designated parking lots in a safe and timely manner.
● Secured vehicles while performing parking lot rounds.
● Attended guest calls and ensured quality service.
● Audit and balanced reports from day, evening and overnight shifts.
● Compared hotel guest ledger to valet report.
Server/Hostess/Prep-Cook, IHOP, Inner Harbor/ Parkville, MD 03/2012-03/2020
● Greet and seat guests as they enter the restaurant, put them on the waiting list if needed.
● Ensure that guests have silverware menus and are aware of the special portions.
● Make sure that the tables are clean and set for dining.
● Handle incoming phone calls and take togo orders over the phone and online.
● Ensure that the prep area is clean and sanitized according to the FDA.
● Chopp vegetables,cut meat, portion meat,fruit, Vegetables.
● Mix up to 25 to 50 gallons of pancake mix per shift.
● Store food with proper labeling.
● Take guest orders and deliver food promptly and fresh. Hostess/The Yard Marriott Inner Harbor Inner Harbor At CamdenYards/ Baltimore, MD 11/2022-04/2023
● Greeted guests with a positive attitude.
● Ensured timely organized and proper seating.
● Received online orders.
● Answer phone calls to book reservations for future and returning guest.
● Replenish beverages for guests, Sanitize and cleanse tables.
● Responsible for keeping the front of the house neat and clean. Concierge/Marriott Inner Harbor At CamdenYards/ Baltimore, MD 04/2023-08/2024
● Responsible for ensuring that guests received a five star experience.
● Responsible for serving guest lunch and dinner snacks.
● Responsible for the self served bar collecting Payments for the liquor and alcohol.
● Responsible for keeping the V.I.P lounge clean and sanitized to state code regulations.
● Stocked the V.I.P lounge with snacks,beverages,and utensils.
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