It Support Customer Service

Quentin A. Gable

***.****@*****.*** 504-***-****

Metairie, La

Summary

Entry Level IT Specialist and Networking Technician skilled at leveraging IT Support, competitive insights, and analytics to maximize productivity. Highly adaptable when working in various departments to provide exceptional service wherever needed.

Education

Remington College, Metairie, La

Associates of Applied Science in Electronics Engineering Technology, GPA 3.8, Alpha Beta Kappa Society

May 2001 - August 2003

Delgado Community College, New Orleans, La

Associates of Applied Science in Computer Networking Technology, GPA 3.38, Phi Theta Kappa Society

August 2021 - May 2024

Certifications

Information Technology Specialist - November 2022

Google Cybersecurity Certification - May 2023

Computer Network Technician - May 2023

CompTIA ITF+ - May 2024

CompTIA A+ - 2024

Cloud Computing – May 2024

Information Security/Assurance – May 2024

Skills

Incident Dashboard Technologies

Windows, Linux & Mac OS’s Support

Local Area Networking

Bash & CLI

System Backup & Recovery

Hardware Troubleshooting & Configuration

Help Desk & Technical Support

Logistic Planning

Problem Solving & Leadership

Written & Verbal Communication

Teamwork & Collaboration

Time Management

Adaptable

Applications & Software

Device Configuration

Device Management

Device Security

Customer Service

Work History

September 2023 – Present

Counter Sales Associate, Lennox International

Provide a high level of customer service with product expertise and selling skills.

Direct involvement in day-to-day operations of reaching daily sales goal of $35,000.

Collaborate with Store Manager to manage inventory.

Record received and shipped products and preparing items for shipment.

Maintain the appearance of the store.

June 2014 – September 2023

Retail Sales Consultant, Cort Furniture

Met or exceeded monthly sales goals with consistent 50% profit margins and monthly sales of $42,000 or more.

Oversaw large scale design, procurement and installation for premiere clients.

Worked directly with set designers and producers for locally filmed television and movie productions.

Collaborated with local supportive housing organizations to furnish rehousing locations for the homeless.

Provided safe maintenance, appearance, merchandising and pricing of goods in direct line with company standards.

Developed and maintained customer relationships to generate future sales opportunities.

September 2006 – April 2014

Lead Sales Assistant, Rent A Center

Assist new customers with appplication process, prospect new business by telemarketing and educate about lease agreements and payment terms.

Maintained accurate records of past due account activities with a successful payment or reclaim rate of 97%.

Networked and partnered with sister stores to gain referrals.

Trained new hires on standard operating procedures and best practices within company standards.

Aided in helping my location become store of the year with million-dollar profits on four different occasions with strategic marketing campaigns.

January 2002 – August 2005

Sales Representative, Art Attacks Too

Assisted in the execution of visual displays, merchandising, and marketing strategies.

Educated potential clients on various styles of art and the artists that were on display in the gallery.

Prepared sales for shipment to out of state clients.

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