Customer Service Manager

Professional Highlights

I have * years of an installation manager experience and 18 years of customer service/client care experience. My success was earned through a high level of care and industry knowledge offered to each client and partner within our business that I have worked with. Over the last 9 years I have gained experience with home development, organizing, prioritizing and running an office. Building strong relationships with new homeowners, trade partners, coworkers (site supervisors and office staff) and sales representatives, this has been a key to driving positive results.

I am currently the installations/service manager at Curtis Carpets. I oversee 8 other employees on day to day business. I deal with all issues internally and out in the field. I do payroll every second week for our sub-contractors. Deal with all claims, flawed material, safety training for all new employees and sub-contractors. I also deal with all service that gets phoned in by customers or builders.

WORK EXPERIENCE

Curtis Carpets- Aug 2009-present

I am an installation/service manager and oversee 8 other employees

Deal with all issues daily internally and externally

Oversee employees ensuring all duties and tasks are completed in a timely manner

Schedule, Supervise and process payroll for over 60 crews of sub-contractors

Schedule all types of flooring installations for 10 major builders and all service issues.

Ensure builder sites are ready for installations- dealing directly with the foreman

Required knowledge of standard building and safety codes

Basic computer knowledge on word, excel, outlook and Pacific solutions.

Manage the service calendar

Quote customers and builders

Order material when needed

Receive and process customers payments

Follow up with customers to make sure all issues are to their satisfactory

Ensure all deliveries are entered into the system

Provide excellent customer service on a regular basis and in stressful situations such as working under pressure to meet deadlines.

Experience in working independently with minimal supervision

Other duties are required

WW Doors Inc

Administrative Assistant

Mar 2009-Aug 2009

Quoted projects for customers

Filed orders when completed

Created PO’S for new projects

Released projects in AS400

Verified orders were correct

Assisted order clerk and Receptionist when needed.

Service Administrator

Deal with all service issues with in a 24 hour response time

Order all windows and doors that have service problems

Track all service products

Coordinate service tech with appointments

Deal with all reps and issues

Arrange for product to be delivered and installed

Deal with the plant issues

Verify that the product ordered us correct with the plant

Receive all service requests from reps or sales

Decide if it is a warranty issue or chargeable item

Create work orders for items that are charged by WW Doors

Update service spread sheet

Follow up with courtesy call to the customers to ensure they are happy with the service

Search for lost items

Education

1982-1986-

Daniel McIntyre

High school diploma

Certificate of Attendance

Effective Tool box Talks

CSAM

Certificate of training

Safety Rep & Committees

CSAM

Certificate of Attendance

Creating and maintaining a respectful work site

CSAM

Certificate of Attendance

Communication skills for Construction

CSAM

Certificate of Attendance

Psychological Health and Safety Responding in a Crisis

CSAM

Certificate of Attendance

Psychological Health and Safety Responding Creative Supportive Culture

CSAM

References

Upon request

Contact this candidate