Customer Service Social Media

Malika N. Ailes

**** ******** ****, ************, ** 23188 ● 862-***-**** ● ***********@*****.***

PROFESSIONAL SUMMARY

A motivated, talented, and creative business professional with over 5 years’ experience in the food industry in a variety of settings. An experienced cook, familiar with preparing ingredients and dishes according to recipes and custom orders. Strong desire to run the business aspects of proper procedures in the food industry and beyond. Dedicated to serving patrons or clients with the highest level of customer service as well as upholding safety measures.

SUMMARY OF QUALIFICATIONS

Over 5 Years of experience in the food industry

Meal preparation expertise

Well versed in business and financial potentials and opportunities

SerfSafe Certified

Creative, Thrive off new ideas

SKILLS

Serve Safe Certified Food preparation

Customer service Interpersonal communication

Cook Sales

Multi-task Guest Relations

Creative Baker

CERTIFICATIONS

Chef’s Go 1.0 8/2018

Thomas Nelson Community College

Williamsburg, VA

Food Handler Card 5/2018

National Restaurant Association

Washington DC

First Aid/CPR 5/2018

Riverside Health System TC

Newport News, VA

RELATED WORK EXPERIENCE

Founder, Zillionaire Queen, Williamsburg, VA 1/2020 to Present

Sold apparel online and in person

Verified inventory

Packaged and shipped apparel

Managed accounts and bookkeeping

Created the images on apparel

Organized advertisements and marketing on Social Media outlets

Business Inspector (Remote), Metro Inspections, Glendale, AZ 3/2020 to Present

Visited businesses in the Hampton Roads area to verify proper procedures

Verified all documents and contracts signed by business owners

Confirmed business licenses were up to date

Proofed business site’s inventory

Substantiated business financial records

Prep Cook (Internship), Windsor Meade Assisted Living Facility, Williamsburg, VA 5/2018 to 8/2018

Prep Cook, The Hound’s Tale, Williamsburg, VA 11/2017 to 3/2018

Prepared a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Assisted cooks and kitchen staff with various tasks as needed, and provided cooks with needed items.

Weighed or measure ingredients.

Cut, sliced or grinded meat, poultry, and seafood to prepare for cooking.

Stored food in designated containers and storage areas to prevent spoilage.

Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

Used manual or electric appliances to clean, peel, slice, and trim foods.

Bakery Clerk, Fresh Market, Williamsburg, VA 4/2017 to 6/2017

Baker Assistant, Harris Teeter, Williamsburg, VA 12/2016 to 4/2017

Provided superior customer service to cultivate guest satisfaction.

Rolled, knead, cut, or shaped dough to form sweet rolls, pie crusts, tarts, cookies, or other products.

Checked products for quality and identified damaged or expired goods.

Set oven temperatures and placed items into hot ovens for baking.

Combined measured ingredients in bowls of mixing, blending, or cooking machinery.

Placed dough in pans, molds, or on sheets and baked in production ovens or on grills.

Measured or weighed flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.

Iced and airbrushed cakes and other pastries for customized orders.

Decorated baked goods, such as cakes or pastries.

Operated slicing or wrapping machines.

Brand Ambassador, Food Lion, Midlothian, VA 12/2015 to 12/2016

Brand Ambassador, Costco, Summerville, NJ 5/2013 to 12/2015

Provided product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Sold products being promoted and keep records of sales.

Kept areas neat while working and return items to correct locations following demonstrations.

Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services.

Recorded and reported demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.

Identified interested and qualified customers to provide them with additional information.

OTHER WORK EXPERIENCE

Owner, Red Carpet Custom Chocolates, Newark, NJ 10/2013 to 10/2014

Administrative Assistant, Sharon Blow. Kenilworth, NJ 1/2011 to 5/2013

VOLUNTEER WORK

Dog Trainer, Pet Sitting Services, Metuchen, NJ 8/2014 to 12/2015

Volunteer, Trenton Social Services, Trenton, NJ 9/2013 to 10/2014

EDUCATION

High School Diploma 12/2006

Perth Amboy High School

Perth Amboy, NJ

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