Quality Assurance Team Members

Cecilia Rodriguez

Plano, TX ***** 562-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Collaborative and detail-oriented software consultant with 11 years of experience improving organizational processes and implementing system software. Highly skilled in all phases of software implementation (including executing manual test cases, analyzing and reporting results, and creating instructional manuals for users) as well as developing constructive relationships with clients and customers. Seeking to apply knowledge and skills as manual tester for a company that values professional growth and development.

SELECTED HIGHLIGHTS

Over a decade of experience testing and implementing system software

Recognized for excellent problem-solving skills by programmers, peers and supervisors

Demonstrated methodical and detail orientated approach to all assignments while adhering to timeline

CORE COMPETENCIES

Quality Assurance Client Relations Leadership

Test Plan Development Project Coordination Training

Product Functionality & Enhancement Mentoring & Coaching Teamwork

PROFESSIONAL EXPERIENCE

CGI Federal Inc, Addison, TX February 2022 – May 2023

Senior Consultant

Supported system for Bureau of Indian Affairs.

Created test scripts in Jira.

Conducted User Acceptance Testing before deploying to the client.

Edited instructional manuals for system users.

Tested new portal project.

Newbold Advisors LLC, New York, NY September 2018 – April 2019

Consultant – Top 3 Bank

Provided user acceptance testing for 3 new wealth management applications including account onboarding, maintenance, and termination.

Participated in daily calls with business users and technical teams to resolve testing discrepancies and to communicate new system challenges. Own the ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back.

Ability to anticipate risks, issues and opportunities and escalate them accordingly.

Facilitated end user training with business users.

New system(s) successfully rolled out to branches nationwide.

Newbold Advisors LLC, New York, NY September 2014 – March 2015

Consultant

Supported a Collection Litigation System implementation for the Auto Finance, Business Banking, and Private Banking business units.

Monitored team members’ performance; provided leadership and motivated team members to their optimal performance levels and career development.

Worked with stakeholders to create test cases and define acceptance criteria in Jira Software.

Made decisions with minimal guidance and oversight.

Microchip, Chandler, AZ March 2013 - August 2014

Sales Enablement and Training Support

Entered internal sales documents into sales repository for future sales pitches.

Trained associates on accessing and gather information from the sales intranet.

Acted as a resource for real-time resolution of operational issues in sales enablement’s; including error correction, removed enablement’s not matching correctly.

American Honda Motor Company, Torrance, CA December 2005 – March 2008

Quality Assurance Lead

Led testing support for Honda’s Automotive Financial Customer Service System.

Reviewed and validated change requests as completed.

Drove iteration content by prioritizing most important requirements and changes.

Developed and maintained the requirements traceability matrix between requirements and test cases.

Reviewed functional specifications and designed documents to ensure that content meet key specifications.

Served as a liaison between the business unit, software vendor, and developers to ensure testing results reflected business requirements.

Toyota Financial Services, Torrance, CA October 2001 – January 2004

Business Analyst, Financial On-line Customer Service System

Provided analyst support for a web-based customer service system.

Managed a traceability matrix linking system requirements to test cases.

Interacted with the developers and the QA team to ensure specification were clearly defined.

Toyota Motor Sales, Torrance, CA April 2001 – October 2001

Project Coordinator, Project Management Office (PMO)

Developed and maintained department and project schedule, timelines, and resources.

Performed follow-up activities with internal information system departments, vendors, and business customers impacted by Niku Application problems.

Trained end users and new hires on system software.

Medpartners IT/Talbert Management Health Group April 1997 – November 2000 Business Analyst

Supported RS600 Enterprise System for locations located throughout California

Tracked and documented daily system problems and managed vendor escalation

Created end user system training documentation

EDUCATION

Bachelor of Science in Computer Information Systems

DeVry Institute of Technology, Pomona, CA

Project Management Certification: California State University, Fullerton, CA

Contact this candidate