Sales Floor Customer Service
Resume:
Rosalva Ortiz
Bronx NY, *****
**************@*****.***
Education
Borough of Manhattan Community College, New York 10007 - Associate’s
August 2020 - Present
EXPERIENCE
Burlington Coat Factory - Retail
July 2019 - December 2019
707 6th Avenue, New York
●Responsible for attaching electronic security tags
●Assisted customers in fitting rooms
●Re-stocked merchandise on the sales floor
Gap Inc - Brand associate and Cashier
August 2020 - October 2020
1511 3rd Ave, New York, NY 10028
●Dealt with customer service and retail, in store pick up
●Organized clothes and re-fold clothes to make everything look neat, go back
●Used IOS phone device to scan items; helped customers find the price or size for an item
●Assists customers in fitting rooms, run clothes back to the sales floor
●Greets customers at the front of the store, making sure they feel welcomed
●Helped customers complete purchases and join reward programs to promote loyalty.
●Organized store merchandise racks by sizes.
Amazon Warehouse - Team member
April 2021 - June 2021
546 Gulf Avenue, Staten Island, NY
●Receive and put away inventory.
●Get customer orders ready and pack them up for delivery.
●Use scanners to scan barcodes on products
●Use technology like scanners, computers and handheld printers.
●Carried items over 50 pounds.
Garage - Sales associate and Cashier
July 2021 - August 2021
Staten island, New York
●Signed up customers to our loyalty program at the register.
●Assisted customers on the floor and in the fitting room helping them find an item or size.
●Prepared store for opening, cleaned store windows and fitting rooms made sure it’s neat.
●Welcomed customers when entering the store, organized clothes per size.
Whole Foods Market/ Amazon - In-store shopper
November 2021 - May 2022
Union Square, New York, NY 10003
●Prepare grocery orders for delivery, drop off customer orders at pick up location
●Use technology like computers, smartphones, manage apps, and scan bar codes
●Intake new grocery inventory and put away
●Check for order quality, Lift up to 49 pounds
●Use carts, dollies, hand trucks, and other gear to move items around
●Clean display cases, shelves, and aisles.
●Receive, open, unpack merchandise to the sales floor.
Whole Foods Market - Supervisor
May 2022 - Present
63 Madison ave, New York, NY 10016
●Helps unpack fresh produce, makes sure it’s not expired and displays new products.
●Take inventory or examine merchandise to identify items to be reordered or replenished.
● Trained team members in successful strategies to meet operational and sales targets.
●Fill out daily recap using insights to locate information & determine cause & solution to unsatisfactory metrics.
●Reviewed customer requests, resolved questions. Assesses team members performance and provides actionable feedback.
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