Customer Service Call Center

Crystal Carroll

Location: *** Ann Arbor Edmond, OK 73013

Phone: 405-***-****

Email: **********@*****.***

Interview availability: 24-hour notice, 8-11 am

Time off request: None

Relevant Skill Set:

4+ years of experience in call center environment, 4 years in healthcare setting

Successfully managed up to 150 calls per day, delivered superior customer service by explaining insurance products and suggesting policy updates, and maintained accurate records to ensure compliance and customer satisfaction.

Computer Proficient in, Microsoft Office Suite (Word, Excel, PowerPoint) and company-based systems or software.

Professional Experience:

Allstate 05/2022 – 01/2024

Customer Service Insurance Agent

Handled up to 100 calls per day.

Explained different options to prospective clients and recommended suitable insurance policies.

Interviewed and obtained all required information to quote prospective clients.

Established strong customer relationships with regular outreach and follow-ups to maintain a high satisfaction rate.

Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding the sales process to address customer needs.

Contacted policyholders and modified plans to reflect changing requirements and preferences.

Obtained binder coverage after contacting insurers and submitting application forms.

Conduent 06/2020 - 05/2022

Customer Solutions Specialist

Handled up to 150 calls per day.

Maintained customer satisfaction throughout interactions, providing timely, accurate information and answering all questions.

Created successful customer service strategies based on correct interpretations of current situations and causes.

Solved problems proactively, implementing standard solutions, as well as developing customized approaches.

Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.

Kept accurate records of customer interactions to be used for training, quality assurance, and future reference.

Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.

Learned and followed customer service policies and procedures to meet organizational and industry standards.

McMahon Tomlinson Nursing 01/2016 - 04/2020

Advanced Certified Medical Aid

Dispensed oral, inhalation, and topical medications to patients under direct supervision of licensed nursing staff.

Collected and input vital signs upon medication administration.

Maintained impeccable records in [System] with names of drugs, dosages, and times of administration.

Ordered medications for residents and organized carts to monitor medication stores.

Made knowledgeable decisions to not administer prescribed drugs and coordinated follow-up actions with supervisor.

Used safe practices when assisting residents to lift, move, and transfer individuals between equipment.

Supported care quality standards by observing patients for reactions and immediately reporting concerns.

Counted and signed medication administration records for controlled drugs.

Moved specimens, laboratory items, or pharmacy items between authorized personnel and properly documented activities.

Education:

High School Diploma, Lawton High school, Lawton, OK

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