Customer Service Delivery Driver

Gwendolyn Wilson

Jacksonville,fl (C) 678-***-****

Summary

Dedicated and focused customer service associate who excels at customer care, customer service, prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

PROFESSIONAL EXPERIENCE

Amazon

Delivery Driver

June 2019- March 2020

●transporting and delivering goods, merchandise, and/or other items in a safe and timely manner

●Have to contact customers since some items such as foods, medicines, expensive electronics, and some other items must be delivered directly to the customer

●Pack truck with delivery orders

●Use GPS to transport and dropping off packages and small shipments within a local region or urban area

Chime Solutions September 2017- March 2018

Ups Technical support; Target Health and Welfare benefit CSRs

●Answer inbound calls to assist UPS customer with finding packages/ Setting pic ups for packages/ Returns and lost Packages

●Helped UPS customer locate where their package was and when it will arrive

●Input customers info into the database when shipping and receiving products with ups

●Answer inbound calls to assist target customer and Huntington Ingalls employees with enrollment of health and welfare benefits

●Make requested policy and account changes for UPS Target and Huntington Ingalls

●Respond to questions about concerns and escalate call appropriately for UPS, Target and Huntington Ingalls

●Promptly respond to general inquiries from members, staff, and clients via telephone, web, and Email For Target and Huntington Ingalls

●Consult with customer to evaluate needs and determine best options

VXI Comcast January 2017- September 2017

Comcast Customer Service Rep

●Address customer service inquires about Comcast service in a timely and effective manner

●Assist customer with connections issues, Comcast service issues and equipment issues

●Assist customer with getting started with any Comcast service

●Handle customer inquiries, complaints, billing questions and payment extension/service requests

●Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

●Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions

Whole Foods Supermarket January 2014- December 2016

Cashier, Cart puller (Part Time)

●Greet Customer as the enter the store

●Gather all carts inside and outside of the store; As well as the parking lot

●Provide world-class customer service for all performance management related issues.

●Ring up customer on Cash register system; Key in items as needed

● Counting of register cash nightly

●Assist fellow employees with bagging items for customers

● Return items back to sales floor

●Handle internal and external customers graciously and effectively

●Perform other in other departments (bakery, produce meats) as needed

Shift Manager

Wendy’s - Saint Augustine, FL

February 2024 to Present

Opening and closing store, delegating task to officially get jobs done the right way. Money handling, food safety.

Manager

R&R detailing - Saint Augustine, FL

November 2023 to March 2024

Delegating task to ensure it is done properly, doing payroll and also scheduling

Crew Member

Wendy’s - Atlanta, GA

January 2021 to July 2023

Taking customers order, coordinating orders, preparing food and cash handling

Call Center Agent

Chime Solutions - Morrow, GA

January 2017 to September 2022

Answering phone calls in a timely matter from Kaiser Permanente clients

Scheduling and rescheduling appointments for Kaiser members

Building a rapport with clients being understanding and being able to find an appointment that suits their needs

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