Service Representative Customer

TJ Tomanique Jones

Isola, MS ***** 662-***-**** ****************@*****.***

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PROFESSIONAL

SUMMARY

Effective Customer Service Representative with 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. SKILLS Report generation

Credit card payment processing

Report creation

Fleet dispatching

Business development

understanding

Inbound and Outbound Calling

Customer relations

Problem-solving abilities

Microsoft Office expertise

Office equipment proficiency

Technologically savvy

Adaptive team player

System implementation

WORK HISTORY SALES ASSOCIATE 01/2023 to 05/2024

Dollar General Store Inverness, MS

Managed the store 3 days out the week as key holder. I would open and close the store, count the drawer (cash register) and making deposits to the bank.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized merchandise to efficiently accomplish service goals.

Juggled multiple projects and tasks to keep the store on track. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or if they would call asking about items or sometimes even may have left something in the store (wallet, phone etc.)

Motivated and encouraged team members to communicate more openly and constructively with each other.

Exceeded customer satisfaction by finding creative solutions to problems. CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 12/2022 Conduent Ridgeland, MS

Educated customers on special pricing opportunities and company offerings.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Delivered service and support to each customer, paving way for future business opportunities.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Made outbound calls to obtain account information. Answered 40+ inbound calls per day and directed to individuals or departments.

EDUCATION High School Diploma 05/2018

Humphreys County High School, Belzoni, MS

Mississippi Delta Community College, Moorhead, MS

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