It Specialist Network Operations

Professional summary Senior IT Specialist and Network Operations Leader with over 20+ years of extensive expertise in IT tasks, network operations and administration. Demonstrates proficiency in Cisco routing and switching, network configuration, system security and service delivery, with a proven track record in identifying and resolving complex issues. Adept at mentoring teams to achieve high performance and committed to driving innovative solutions in the IT sector.

I am seeking a corporation with the intention of growing with the teams, that are looking for a driven, honest, intelligent, and hard working individual with excellent mannerisms, recently relocated back to the area.

Graham Colley

Senior IT Specialist

35 GIBBS RD, Bourne, United States, 02562 / 954-***-**** / ******.*.******@*****.*** Employment history

OCT 2022 - FEB 2024

MIRAMAR, FL.

Manager Network Operations, WMS

MAR 2019 - SEP 2022

MIRAMAR, FL.

Professional Network Administrator, AT&T Mobility

JAN 2014 - MAR 2019

MIRAMAR, FL.

Senior Network Control Specialist, AT&T Mobility

Led Network Operations team, ensuring 24/7 IT support, enhancing team efficiency and productivity.

Managed vendor relations and departmental tools, streamlining processes and improving service delivery.

Authored and updated company documentation, ensuring compliance with SLAs and RFPs. Coordinated cross-functional engineering support, facilitating project completion and deliverables.

Implemented and confirmed workstation setups, optimizing remote access and operational readiness.

Led Network Management Center team, ensuring efficient fault resolution and system updates Mentored new hires on Cisco, VMWare, Linux, and other technologies, enhancing team expertise Managed internal fault and ticketing system, improving response times and service quality Reviewed KPIs and SLAs, ensuring compliance and optimizing network performance Authored Method of Procedure documents, standardizing processes and improving operational efficiency

Led daily operations team, resolving network and IT system faults efficiently. Maintained team metrics, ensuring alignment with leadership expectations. Conducted data analysis to identify faults and protect future revenue. Provided detailed breakdowns to senior management, enhancing decision-making. Acted as primary SME, offering expertise before internal IT contact. Led network fault analysis, implemented data-driven solutions, and coordinated cross- functional teams to resolve complex IT issues, enhancing system reliability. Streamlined operational processes, reducing ticket resolution time and improving team efficiency, while maintaining high-quality network performance standards. MAY 2013 - JAN 2014

MIRAMAR, FL.

Network Control Specialist, AT&T Mobility (Insight Global Contract) JUL 2011 - MAY 2013

MARGATE, FL.

IT Department Specialist/NOC, Qology Direct (Acquired by Centerfield) JUN 2009 - JUL 2009

WESTON, FL.

Internship, Apotex Generic Pharmaceutical

AUG 2001 - APR 2002

BOYNTON BEACH, FL.

IT Specialist (MS/Linux), Motorola (Contract with R.A. Solutions) Monitored alarms and ticketed critical events, ensuring network stability and quick issue resolution.

Collaborated with satellite vendors to re-establish network links, improving communication reliability.

Provided Tier 1 & Tier 2 support for Cisco, Nomadix, Juniper, Aruba, and Ericsson technologies. Analyzed VSAT statistics and worked with providers to resolve IPSLA issues promptly. Supported Field Operations Team with network issues and data processing using TEMS/NEMO Analyze.

Led network troubleshooting for shore-to-vessel communications, collaborating with satellite vendors to swiftly restore connectivity and minimize downtime. Provided comprehensive Tier 1 & 2 support across diverse technologies, including Cisco, Nomadix, Juniper, Aruba, and Ericsson systems, ensuring optimal network performance. Developed and implemented new training regimens for team members, enhancing overall skill sets and improving response times to critical network issues. Conducted in-depth analysis of VSAT statistics and IP/Cellular network KPIs, driving proactive solutions to maintain high-quality network services. Managed Active Directory for 1400+ users, ensuring seamless operations and security. Promoted to IT Dept. & NOC within 5 months, showcasing rapid skill acquisition. Reduced costs by refurbishing and reusing old equipment, optimizing resource allocation. Collaborated with cloud mail providers during outages, ensuring minimal downtime. Monitored and maintained VMware Storage and AD Controller, ensuring data integrity. Swiftly advanced to IT Dept. & NOC role within 5 months, showcasing exceptional adaptability and rapid skill acquisition.

Vigilantly monitored VMware Storage and AD Controller, safeguarding data integrity and optimizing system performance.

Collaborated with system administrators to load server OS and scan security logs, ensuring system integrity.

Gained hands-on experience in network configuration, enhancing IT infrastructure knowledge. Worked 40 hours a week, contributing to the security team's efforts to identify potential threats. Learned about server OS installation and security log analysis, improving system protection skills.

Analyzed security logs and assisted with server OS installation, enhancing system protection capabilities and contributing to threat identification efforts. Supported Motorola employees with workstation access, OS installations, and software setups. Initiated intranet-based ticket system project, reducing employee call wait times and resolving 30-40% of errors without specialist interaction.

Created and managed all Active Directory user accounts and security group assignments. Monitored daily logs for network and security events, addressing issues promptly. Formatted and reimaged workstations, loaded Motorola's proprietary software for production personnel.

Managed Active Directory user accounts and security groups, ensuring precise access control and maintaining network integrity

FEB 2000 - MAY 2001

FORT LAUDERDALE, FL.

IT Field Engineer, Eco-Comp Enterprises /Cybernation MAY 1997 - JAN 2000

MARGATE, FL.

IT Specialist Phone (Compaq Queue), The Answer Group (TAG) Installed and serviced ADSL for 500,000+ customers, ensuring reliable connectivity. Contracted Verizon's ISP sector to provide DSL/Wireless Broadband services to Corporations and Family dwellings.

Collaborated with tech teams to resolve signal issues, enhancing service quality. Configured and maintained Kingston and Westel router/modem/switch technologies. Executed wiring from NID to end-user workstations, confirming optimal signal strength. Streamlined DSL/Wireless Broadband installations for Verizon, boosting service delivery efficiency. Managed complex wiring from NID to end-user systems. Expertly configured diverse router/modem/switch technologies, ensuring seamless network operations for residential and business clients.

Completed intensive training, mastering hardware assembly and OS installation in under 15 minutes.

Provided phone support for 11 months, resolving technical issues efficiently. Advanced to Networking queue, supporting enterprise systems with a focus on reliability. Enhanced customer service experience through effective problem-solving and technical expertise.

Delivered high-quality phone support for 11 months, swiftly resolving complex technical issues and improving customer satisfaction rates.

Leveraged IT support experience to pursue advanced education, demonstrating commitment to continuous learning and professional growth.

Skills Computer Science (Expert) Communication (Expert) Customer Service (Expert) Issue Identification and Resolution (Expert) Network Administration (Experienced) Service Delivery (Expert) IT Specialist (Expert) Network Configuration (Expert) Cisco routing and switching (Experienced) Social Structures/Influence (Experienced) Compliance Management (Experienced) Multitasking (Expert) Service Desk (Expert) Technology Integration (Experienced) Customer Service (Expert) Issue Identification and Resolution (Expert) Procurement (Experienced) Resource Allocation (Expert) Service Delivery (Experienced) Network Configuration (Expert) Network Administration (Expert) Incident Management and Resolution (Expert) Computer Network Operations (Expert) Senior IT Specialist (Expert) Senior Network Control Specialist (Expert)

Education

JUN 2010 - AUG 2012

DAVIE, FL.

Masters Management Information Systems/System Security, Nova Southeastern University

MAY 2005 - SEP 2009

FORT LAUDERDALE, FL.

Bachelors Information Technology, University of Phoenix-Arizona GPA: 3.49

Activities and societies: • Graduate Thesis - 2 yr. Security Analysis ISSP Certified - Concentration and Certification through US NSA

(The Degree concentration and graduate certificate are recognized by the National Security Agency (NSA) based on its certification of the school's curriculum under NSA national training standards NSTISSI No. 4011 (Information Systems Security Professionals) and CNSSI No. 4013

(System Administrators) this ISSP certificate is in addition to my Master’s Degree. Currently updating certifications 9/2024.

GPA: 3.68

Activities and societies:

I spent 4.5 years on my degree studying in the IT field. Unexpectedly, I took a year off due to a traumatic injury and convalescence. I started in 2004 on my Bachelor of IT, completed the degree in late 2009 with additional credits towards my 2nd degree/minor of Psychology. Most impressionable classes taken were, Critical thinking, public speaking, Issue Identification and Resolution, Strategic Planning. The majority of studies were within IT field logic, implementation and theory.

I was 90% on-campus student in traditional classroom.

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