Customer Service Truck Driver
Resume:
SHEMMAR
JONES
************@*****.***
Detroit, MI 48223
Bold Profile
Seasoned Truck Driver with a proven track record of safety and efficiency, exemplified during tenure at Purple Heart Services Foundation. Skilled in GPS navigation and route planning, coupled with a strong work ethic and exceptional customer service skills, ensuring timely deliveries and high client satisfaction. Demonstrated leadership by mentoring new drivers, enhancing team performance and operational compliance.
PROFESSIONAL SUMMARY
SKILLS
• Safe Driving
• Strong Work Ethic
• Self-motivation and discipline
• Safe Driving Practices
• Dependable and reliable
• Transportation safety
Class A Commercial Driver's
License
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• DOT Compliance
• Route Planning
• GPS and route planning
• Customer-Oriented
• Equipment Operation
• Materials Transport
• Mechanical Knowledge
• Basic Computer Literacy
• Flexible schedule availability
• Accurate record keeping
• Load securing proficiency
• Defensive Driving Techniques
• Clean MVR
• Decision-Making Competence
• Delivery Scheduling
• Logistics Planning
• Physical stamina and strength
• Adherence to Regulations
• Cargo Handling
• Route logs
• Tractor-trailer driving specialist
• Stress management aptitude
• Fuel efficiency maximization
• Adaptability and Resilience
• GPS navigation mastery
• Document Management
• Defensive driver training
Shemmar Jones - Jones Delivery Services Llc
Detroit, MI • 09/2024 - Current
WORK HISTORY
Increased team productivity with effective communication and collaboration strategies.
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Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
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Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
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Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
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Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
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Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
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Provided exceptional service to clients, fostering strong relationships and repeat business.
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Streamlined work processes by implementing efficient organizational systems and procedures.
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Maintained high customer satisfaction standards to meet or exceed targets.
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Followed safety protocols while working, avoiding accidents and injuries.
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Confirmed excellent customer service by quickly resolving customer concerns.
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Responded to customer requests efficiently and with knowledgeable assistance.
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Removed safety hazards, soiled items, and trash from customer areas.
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Planned work calendar by scheduling appointments and tracking customer service requests.
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• Checked tools and equipment to prevent accidents and injuries. Monitored and maintained organized work space, confirming efficient operations.
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• Refilled automobiles and vehicles with appropriate levels of fluids
• Emergency response readiness
• Lift up to Number pounds
• Auto delivery
• Problem-solving capabilities
• Courteous and polite demeanor
• Trip planning
• Refrigerated trailers operation
• Route planning expertise
• Air Brake Certification
Trained in State safety
regulations
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• OTR Driving
• Planning ability
• Efficient trip planner
• Truck Driving
• Attention to Detail
• Critical Thinking
• Tractor-Trailer Operation
• Map Reading
• Customer Relations
• Forklift Operation
• Decision-Making
• Class A license
Freedom Trucking
Detroit, MI • 11/2023
Cdl Class A: Driving
Focus Hope
Detroit, MI • 01/2018
Ged
EDUCATION
Purple Heart Services Foundation - Truck-driver
Westland, MI • 08/2022 - 10/2023
and lubricants.
Explained repair and maintenance procedures to customers for full comprehension.
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Documented all work performed on vehicles and added to company system for reference.
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Trained and mentored new employees on company procedures and safety protocols.
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Liaised with customers to determine vehicle issues and identify problems.
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• Assisted mechanics with repairing and servicing vehicles. Coordinated between billing department and customers to resolve problems.
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Managed financial operations by providing customers with estimates for repair work.
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• Conducted test drives crafts, confirming proper operation. Test-drove vehicles to confirm proper operation before delivering to customers.
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• Operated with safety and skill to avoid accidents and delays. Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
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Maintained daily, legible DOT log book and submitted corresponding documents.
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Inspected trucks for malfunctions and reported vehicles to management for corrective action.
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Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
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Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
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Dropped and hooked trailers and changed configuration of equipment.
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Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
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Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
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Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
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Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
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Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
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Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
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Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
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Lumetta Distribution - Truck Driver
Madison Heights, MI • 02/2018 - 10/2021
Obtained necessary permits and licenses to operate various commercial vehicles legally.
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Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
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Supported new drivers by sharing best practices and insights gained from experience on road.
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• Operated with safety and skill to avoid accidents and delays. Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
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Maintained daily, legible DOT log book and submitted corresponding documents.
•
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
•
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
•
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
•
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
•
Dropped and hooked trailers and changed configuration of equipment.
•
Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
•
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
•
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
•
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
•
Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
•
Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
•
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
•
Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
•
Obtained necessary permits and licenses to operate various commercial vehicles legally.
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Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
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Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
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Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
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Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
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Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
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Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
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Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
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Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
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