Help Desk Computer Systems

Akin Okiji

Elgin, IL ***** · 708-***-**** · *********@*****.***

Summary of Qualifications

Dedicated IT Professional with attention to detail. Experienced in software solutions, troubleshooting, design, implementation, and testing. Proficient in Windows, Scripts and Linux environments with exceptional technical and analytical skills. Manages time effectively to ensure all deadlines are met. Works well as a team player or individual contributor based on the needs of the business.

Skills

Help Desk Software and Support

Team Collaboration

Proficient in Microsoft Office

Operating Systems Configuration

Critical Thinker

Problem Solve

Professional Experience

Web Data Solutions - IT Technician, 06/2024 08/2024

Set up equipment for employees, performed or installed cables, operating systems, or software.

Disassembled computer systems to troubleshoot and resolve hardware issues.

Responded to requests from users and directed individuals through basic troubleshooting tasks.

Developed scripts for administrative tasks such as account creation and deletion and password resets.

Participated in team meetings to discuss project status updates.

CDW - Technician Level One, 05/2024 06/2024

Configured customers' systems to required specifications and tested systems to ensure 100% quality.

Responsible for troubleshooting problems with computer systems, hardware, software, and peripheral.

Always adhered to safety procedures and guidelines.

Communicated issues concerning customer orders to the area Help Desk or Team Leader.

Vista Health Systems - Contract - PC Technician, 02/2024 04/2024

Worked with hardware and various software and set up and installed PC’s and network printers

Guided users through detailed hardware installations and technical fixes via phone, email, and live chat.

Documented and maintained detailed records of support requests, escalations and actions taken.

Melchiglory Technology Solutions - Help Desk Support Specialist, 08/2021 01/2023

Served as the first point of contact for customers seeking technical assistance over the phone or email and performed remote troubleshooting through diagnostic techniques and pertinent questions to diagnose.

Walked the customer through the problem-solving process and directed unresolved issues to the next level of support personnel and followed up accordingly while minimizing downtime.

Collaborated with remote engineers to successfully pre-install and configure switches, ensuring seamless cut-over for new switches.

Education

DeVry University Downers Grove, IL

Bachelor of Science Engineering Technology - Honors, Dean's List, Honor Roll

Associate of Science Information Technology Essentials

Associate of Science Applied Science in Engineering Technology

Certificates

Computer Training Source, Inc Chicago, IL

CompTIA Network+ and CompTIA Security+

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