Warehouse Operations Customer Service
Resume:
SAJNA THOMAS
*** ****** ********, ******** ****, ON, L4C 2V8
************@*****.***
Dedicated and detail-oriented professional with experience in warehouse operations, merchandise stocking, and customer service. Proven ability to enhance warehouse efficiency, reduce product damage, and maintain a clean and organized work environment. Skilled in inventory management, product packaging, and team collaboration with a strong commitment to safety protocols and operational excellence. A recent graduate in Food Science Technology with an educational background in pharmacy, seeking to leverage knowledge and experience in quality control, food safety, and warehouse operations. Fluent in English, Malayalam, and Tamil, with strong problem-solving, communication, and organizational skills.
Experience
SEPTEMBER 2024- PRESENT
Merchandise stock associate/ IKEA, VAUGHN, ON
• replenish and organize products on the sales floor, including performing "back to stock" items and scanning products before returning them to shelves.
• attach stickers to customers' products based on their order and assist with related paperwork.
• assist with inventory management by monitoring stock levels and reporting discrepancies.
• unload shipments, sort products, and prepare them for display.
• maintain a clean and safe work environment by adhering to safety guidelines while providing customer assistance.
September 2023 – February 2024
WAREHOUSE WORKER/LINDSEY FOODS, SCARBOROUGH, ON
• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
• Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
• Packed, weighed, and shipped items per customer specifications.
• Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
• Added packed boxes to conveyor belts for movement to shipping stations.
• Conducted regular inventory checks to ensure stock accuracy and availability.
• Assisted in loading and unloading delivery trucks, ensuring timely and accurate receipt and dispatch of goods.
• Collaborated with team members to streamline warehouse operations and improve overall productivity.
• Operated warehouse equipment, including forklifts and pallet jacks, to move and organize inventory efficiently.
January 2022 – NOVEMBER 2022
WAREHOUSE WORKER/TRINITY TRADERS, KOTTAYAM, KERALA, INDIA
• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Performed general housekeeping and cleaning tasks to maintain a tidy and safe work environment.
• Conducted regular inventory counts and reported discrepancies to the warehouse supervisor.
• Assisted in preparing orders for shipment by picking items accurately according to order specifications.
• Utilized warehouse management systems (WMS) to track inventory and update records accurately.
JUNE 2021- DECEMBER 2021
CASHIER / MEDICARE PHARMACY, PATHANAMTHITTA, KERALA, INDIA
• Greeted customers entering the store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedules and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions accurately.
• Greet customers as they enter the restaurant, offering a warm welcome and providing menus.
• Accurately take customer orders in person or over the phone, ensuring all details, including special requests, are recorded correctly.
• Process payments using cash, credit, or debit, ensuring transactions are handled securely.
• Suggest additional menu items or promotions to customers to enhance their experience and boost sales.
• Maintain cleanliness in the dining and checkout areas, including wiping down tables and counters.
• Replenish supplies such as napkins, utensils, and condiments, and ensure retail displays are tidy and appealing.
• Assist kitchen staff with basic food preparation tasks, such as assembling salads or plating desserts when needed.
• Address customer complaints or issues, resolving them promptly or escalating to management as necessary.
• Prepare and package takeout or delivery orders, ensuring they are accurate and ready on time.
• Track daily sales, report any discrepancies, and provide input on customer preferences and sales trends.
Skills
• Punctual and Reliable
• Product Packaging
• Time Management
• Order Picking
• Warehouse Safety
• Workplace Cleanliness
• Attention to Detail
• Organizational Skills
• Basic Computer Skills
• Communication Skills
• Problem-Solving Skills
• Teamwork and Collaboration
• Packaging
• Manufacturing
• Assembly
• Computer Skills
• Shipping and Receiving
• Cooking
Education
APRIL 2024
Food Science Technology/Centennial College, Scarborough, ON
FEBRUARY 2021
Bachelor of Pharmacy/ Nazareth College of Pharmacy, Pathanamthitta, Kerala, India
Activities
Arts and Crafts, Singing, Dancing, Pet care, cooking, and Environment Conservation
Languages
English, Malayalam, and Tamil
Software: Microsoft Office Package
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