Customer Service Party Host

Xaniyah Rohan

347-***-****/ *******.*****@*****.*** /Brooklyn, NY

PROFESSIONAL SUMMARY

Extremely organized and proactive student seeking a full time job to develop professional skills. Certified in first aid training, Excellent interpersonal skills, dynamic customer service experience, and extensive work in sales. Expert in conflict resolution and team building. Proven ability in leading team projects and handling customers. Contributing to operational excellence and project success. EMPLOYMENT HISTORY

Gym Receptionist (02/2022-11/2022)

Soma 1 Brooklyn, NY

● Directly facilitated Scheduling of personal training sessions and clientele's calendars.

● Excelled at Operating the telephone switchboard to provide information, record messages and forward calls.

● Conducted thorough risk assessments for clients, resolved customer complaints and made necessary updates to customers' accounts.

● Ensured payments were collected, renewed memberships and resolved billing issues. Supplied potential and current clients with office resources and relevant information.

● Managed customers, answered general questions and directed to appropriate locations.

● Maintained clients accounts, recorded and updated personal and financial records. Party Host (2021-2022)

Area 53 Brooklyn, NY

● Managed customer relations and provided excellent customer service.

● Maintained scheduling for clientele and making proper notifications with little to no supervision.

● Assessed guests' needs and provided memorable experiences.

● Analyzed emergency practices and procedures on a weekly basis,

● Developed an excellent rapport with members and guests to create a welcoming environment.

● Ensured and verified proper equipment operations.

● Monitored patrons and equipment during rides to prevent accidents.

● Spearheaded training of new employees on work ethics and procedures. Sales Associate (2020-2021)

Zara New York, NY

● Stellar selling of merchandise and products.

● Maintained account receivables and payables.

● Assessed customers' needs and provided excellent knowledge on specific products and merchandise.

● Consistently reviewed promotions, exchange guidelines, payment policies and security practices.

● Provided customer service and clerical work answering inbound and outbound calls.

● Utilized computerized management system to assist customers in finding products and resources. Party Host (/2016 - 2019)

Launch Columbia, MD

● Provided customer service and clerical work answering inbound and outbound calls.

● Maintained scheduling for clientele and making proper notifications with little to no supervision.

● Ensured excellent guest services by going beyond customers needs.

● Utilized computer-based program to track guest reservations.

● Leading large parties, coordinating custom menus and preparing guest party rooms.

● Ensured accurate timing of events and proper scheduling of activities.

● Interacted with guests and participated in event activities providing excellent customer service. EDUCATION

Borough of Manhattan Community College of The City University of New York New York, NY Associate of Arts in Liberal Arts And Sciences Expected in 01/2025

Long Reach High School Columbia, MD

High School Diploma

05/2019

COMPETENCIES

● Policy Management

● Leadership & Team Management

● Strategic Planning

● Organized & detail oriented

● Proficient in Word/Excel/Powerpoint

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