Customer Service Representative
Resume:
J C
Joekua C. Harrison
Professional Summary
Secure a position that will enable me to use my strong communication & organizational skills, management and customer service background and my ability to work well with people.
Work History
Northside Hospital - Patient Access Representative Atlanta, GA
07/2021 - Current
Home Depot (Arise) - Customer Service Representative Stone Mountain, Georgia
03/2017 - 05/2021
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
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Stayed calm under pressure to and successfully dealt with difficult situations.
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Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
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Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
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Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
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Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
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Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
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Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
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Processed payments using cash and credit cards, maintaining accurate records of transactions.
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● Assisting customers by processing new and old orders Make inbound and outbound calls to vendors and delivery companies about customer's orders
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**************@*****.***
Snellville USA 30039
Bold Profile
Skills
Registration and Admissions
Insurance Verification
Insurance Billing
Payment Processing
● Interpersonal communication skills
● Problem analysis
● Problem solving
● Organizational skills
● Customer service orientation
● Adaptability
● Ability to work under pressure
● Initiator
Education
01/1999
Professional Career Development
Institute
Atlanta, Georgia
Degree: Medical Terminology
Studied how to transcribe reports from
doctors.
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Comcast Corporation (Arise) - Technical Support Representative Stone Mountain, Georgia
03/2017 - 05/2018
Popcorn Haven - Store Manager
Tucker, Georgia
01/2012 - 01/2013
Mending Tree Solutions - Mortgage Processor/Travel Agent Sewell, New Jersey
07/2009 - 09/2012
Refer unresolved customer grievances to designated departments for further investigation
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Complete contract forms prepare change of address records, and issue service discontinuance orders, using computers
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Make changes to orders at customer's requests on price match with competitors and website promotions
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Made inbound and outbound calls to commercial and residential customers
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Troubleshoot slow surfing problems, non-connectivity issues and speed upgrades
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Provided desktop/laptop technical support for all users experiencing computer issues
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● Provided after-hour support of all end users and systems as needed Responded to any other duties assigned by the supervisor and or Manager
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Managed cable installation, maintenance, disconnect and customer services
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Operated daily functions of store such as opening, closing, handling bank deposits, processed payroll and all marketing projects
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● Managed All employees on duty
Ordered weekly merchandise and shipments to keep the store operating
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Serviced and handled customers with their orders and responded to their complaints
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Cultivated strong business relationships with customers to drive business development
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● Collected all required documentation for the loan package
● Created loan submission packages for the Underwriting Department Reviewed initial loan approval and work with borrower to gather appropriate documentation
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● Submitted files to Underwriters
● Satisfied all conditions when received from Underwriter Communicated with other professionals, including attorneys, county clerks etc
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Ensured that approval falls within the established lending guidelines for the loan
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Studied how to translate abbreviations
into proper form.
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Studied and reviewed reports for
completeness.
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Learned how to correct errors in
transcription, grammar, punctuation
and spelling.
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● Familiarity with transcription devices.
● Familiarity with medical terminology.
● Acquired strong attention to details.
Jackson Hewitt Tax Service - Call Center Manager
Stone Mountain, Georgia
01/2012 - 07/2012
Answered incoming calls from clients who were unsatisfied with their taxes
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● Scheduled appointments for clients to have their taxes prepared
● Prepared taxes and submit for filing to the IRS
● Handled extensive Data Entry for archives and filing
● Orchestrated marketing workshops to gain clients for the company
● Assigned daily tasks to employees within my department References
Available Upon Request
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