Store Manager Customer Service

Sarah Grays

Aberdeen, Washington Mobile: 360-***-**** Email:**.*******@*****.***

Professional Profile

Seeking a position in a new career field that will utilize my skills and abilities as well as foster my career growth. I have experience in leading others to excel and develop. I am organized, flexible, attentive to detail and very dependable.

Core competencies include:

●Leadership

●Communication

●Sales Management

●Training

●Operational efficiency

●Problem-solving

●Computer Efficiency

●Teamwork / Collaboration

●Detail oriented

Professional experience

T-MOBILE, 2016 – CURRENT

Retail Store Manager – Mar. ‘18 – Current

•Responsible for all facets of management, including hiring, training, scheduling, marketing, loss prevention and team leadership.

•Responsibility for store productivity results and delivering based on key performance indicators.

•Ensure visual merchandising is up to marketing standards while maintaining company standards.

•Utilize tools and resources to ensure employee growth and development. Drive achievements through performance assessment and continued coaching conversations.

•Drive operational efficiencies to help minimize risk and protect the store's assets.

Retail Associate Manager – May ‘17 – Mar. ‘18

•Responsible for assisting in the overall store operations while being accountable for personal/store sales as well as the development of a high performing, motivated team.

•Responsible for scheduling and assisting the Store Manager with the Mobile One Recruiting Program.

•Support store operations and ensure compliance with the guidelines set by the company.

•Operational responsibilities include: merchandising, inventory/shrinkage and customer service.

Retail Sales Representative/ Mobile Expert – June ‘16 – May ‘17

•Responsible for sales, billing discrepancies and receiving payments for customers in a retail T-Mobile Store.

•Performed all required opening and closing duties.

•Responsible for meeting and/or exceeding monthly revenue and profit targets.

•Responsible for supporting team members, store cleanliness & organization and ensuring knowledge of T-Mobile technology is up to date.

PORT MADISON ENTERPRISES, Nov. ‘15 - June ‘16

Front-End Clerk

•Responsible for greeting and assisting guests

•Maintaining establishment cleanliness and ensuring an organized planogram

•Upholding proper health & safety guidelines

•Responsible for loss prevention and ensure the safety of cash handling

KITSAP CREDIT UNION, Sept. ‘14 - May ‘15

Teller

•Responsible for assisting clients with deposits and withdrawals

•Promoting & educating on financial products & services

•Responsible for learning bank & financial acumen

•Maintaining customer’s personal information confidential (CPNI & PCI management)

MICHEALS ARTS & CRAFTS, Aug. ‘11 – Sept. ‘14

Front-End Clerk

•Model Customer first behavior; deliver and set example for peers to deliver excellent customer service

•Maintain compliance with corporate policies, merchandising and operational standards/requirements.

•Complete planograms/composites and seasonal transitions.

Contact this candidate