Social Media Customer Service

JO-ANNE M. LUCAS

Exeter, NH ***** ************@*****.*** 603-***-****

Professional Profile

Sales and Marketing professional from the retail industry seeking a new career which will utilize my background in sales, marketing, event planning and customer service while gaining new experience in writing, creating presentations, proposals, new releases, and social media outlets. Education

MASTER OF ARTS, COMMUNICATION May 2019

Southern New Hampshire University Manchester, NH (online)

• GPA: 3.6

• Courses included: Marketing Strategies, Identity and Personal Brands, Knowledge and New Media, Communication for Leadership, Integrated PR Campaigns, Law and Media Ethics MASTER OF ARTS, ENGLISH AND CREATIVE WRITING May 2015 Southern New Hampshire University Manchester, NH (online)

• Nominated for National Society for leadership and Success

• Concentration in Non-fiction with GPA: 3.6

• Courses included: Literary Theory, Non-Fiction, Contemporary Writers and Publishing, Thesis BACHELOR OF FINE ARTS, INTERIOR DESIGN May 1989

Savannah College of Art and Design Savannah, GA

• GPA: 3.5

Professional Experience

Manager, Interior Design Program Manager

Circle Furniture Portsmouth, NH,July 2022- present

• Promoted from design consultant, July 2022

• Assisted with the opening and setting up of a new showroom.

• Designed and presented community events which promoted the newest location in Portsmouth. Included: Two Chamber of Commerce events, Interior designer book signing, Interior designer speaker events.

• Onboarded, trained, and coached new designers.

• Reached 1.7 million the first year in Portsmouth showroom. Design Consultant

Circle Furniture, August 2021-July 2022

• First six months reached over 500,000. Consistently number one in protection plan.

• Made suggestions for merchandising on new product. Produced PowerPoint presentation to bring to High Point Market.

Sales Consultant

Jordan’s Furniture South Portland, ME, June 2020-August 2021

• Worked by appointment with customers on more complex design projects. Designed furniture- layout; selected the appropriate furnishings after learning about the consumers’ needs.

• Followed up on order after the sale with thank you, keeping customer updated on order, and scheduled delivery.

• Sales for first quarter from opening over 400,000. Ranked #5 in “Peace of Mind” protection plan and#2 in financing promotions through company. Certified Design Consultant

Bassett Home Furnishings, Burlington, MA (Showroom closed March 2020) February 2017- December 2018/ August 2019-March 2020

• Created PowerPoint presentations after design visits for clients.

• Over 98,000 in sales for month of December. 300,000 sold last quarter due to combination of in store sales, home visits and design presentations.

• Number one design consultant among Massachusetts' stores, number one in furniture protection.

• Average sale from home makeovers were between 10,000-12,000.

• Received top Yelp review from customer at Bassett Home Furnishing. Interior Design Consultant

Ethan Allen, Manor House (a licensee store), Bedford, NH December 2018-August 2019

• Visited customers’ homes for design projects. Presented design solutions utilizing design tools such as floor planner, power point and learning new design tool such as 3D.

• Average sale from home visits were between 15,000 and 30,000.

• Consistent top writer for store. Average sales month 60,000-65,00.

• Top month over 87,000.

NH Interior Design Consultant

Boston Interiors Bedford, NH June 2018-December 2018

• Assisted in the set up and opening of first out of state Boston Interiors.

• Sold in stock and special-order home furnishings.

• Visited customers’ homes for more complex design projects. Created professional design presentations utilizing ICOVIA floor planner, PowerPoint, and Pixavo, a mood board tool.

• Consistent top writer in sales of furniture and furniture protection plan.

• As store top writer, invited by CEO to participate in merchandising meeting to discuss customer’s requests for products. Suggestions were presented to merchandising team and Vice President of sales.

Admission Counselor I

Southern NH University August 2015-August 2017

• Assisted potential students with the admissions process in the Online and Continuing Education.

• Interviewed students through phone versus face to face.

• Received paperwork including application, writing samples, resume, and financial paperwork.

• Upon acceptance, worked with student and advising department for 14 days to make student comfortable with the online tools such as Blackboard.

• Recognized as leader of MA admissions team, top numbers for admissions and least number of drop out by the leadership team.

Interior Design Consultant

American Traditions (closed 2015) March 2012-August 2015

• Assisted owners in operations of two stores.

• Sales, including visiting customer s’ homes when confirming furniture and fabrics, or for more complex design situations.

• Worked with area designers and their clients.

• Special ordered merchandise through catalogues and from the showroom floor.

• Special ordered utilizing customer’s own material.

• Followed up with customer on the status of their orders. Worked with office assistant to confirm orders and review orders.

• Visually merchandised two showrooms, including holiday decorating.

• Shipping and receiving.

• Inventory and price tagging.

Technology knowledge

• Several Points of Purchase programs including: AS400, STORIS

• CRM and Salesforce

• Outlook

• WordPress

• PowerPoint

• Word

• Excel

• Icovia

• Pixavo

MEMBERSHIPS

• ASID- (American Society of Interior Designers), IDS (Interior Design Society), RESA(Real Estate Staging Association)

REFERENCES

• Upon Request

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