Customer Service Lead Associate
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MICHELLE JOHNSON
************@*****.*** 803-***-**** Orangeburg, SC 29115
Summary
Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team
player with experience.
Competitive professional offering many years of success in industry industry. Committed to achieving
objectives and consistently exceeding goals. Thrives in both team-based and individually-motivated
settings.
Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse
skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills
to troubleshoot technical issues and proficiency with Microsoft Office Suite.
Skills
« Client Relationship Management
« Employee Supervision
+ File Maintenance
Experience
Dollar General Market Eutawville, South
Carolina
Lead Associate
11/2023 - 12/2023
Newbold Services Greenville, SC
General Cleaner
06/2021 - 12/2021
Wendy's Seaford, Delaware
Drive Thru Window
09/2005 - 09/2006
« Staff Training
+ Transaction Processing
Developed and maintained a strong customer service focus
to ensure client satisfaction
Created and implemented strategies for improving
customer relations, increasing sales, and reducing costs.
Identified potential opportunities to increase efficiency in
the workplace.
Managed daily operations of the store, including staffing,
scheduling, inventory control, merchandising, and customer
service activities.
Provided leadership to team members by motivating,
training, coaching and disciplining staff.
Monitored team performance to ensure goals were met or
exceeded on a consistent basis
Swept and mopped floors, scrubbed bathrooms, and
cleaned windows.
Emptied trash receptacles and disposed of waste in
designated areas.
Dusted furniture, fixtures, walls, and other surfaces.
Stocked paper products and cleaning supplies.
Performed minor repairs such as changing light bulbs.
Cleaned kitchens including ovens, microwaves,
refrigerators and dishwashers.
Managed daily operations of the drive-thru, including cash
handling, customer service and food preparation.
Reviewed employee performance and provided feedback to
ensure efficiency and quality standards were met.
Performed regular maintenance on equipment such as
fryers, grills and blenders.
Assisted customers with orders, payment transactions and
product selection.
Provided training for new employees in areas such as
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