Administrative Assistant Social Media

PHYLLIS G. JUDGE

Administrative Assistant

**** ***** ****** ******

Chicago, IL 60643-1349

**************@*****.***

(M) 773-***-****

Versatile and solutions-driven Administrative Assistant with broad-ranging experience improving business and operational processes by leveraging natural analytical abilities and a background in computer science. Meticulous and disciplined, with a gift for analyzing business processes and developing useful metrics and benchmarks for tracking. TECHNICAL SKILLS

● Microsoft Office Suite Expert

● Peachtree

● MICR Encoding

● Microsoft Projects

● Adobe Acrobat

● QuickBooks

● SQL

● R Programming

● Tableau

AREAS OF EXPERTISE

● Communication Skill

● Social Media & Marketing

● Strategic Planning

● Data Visualization

● Data Analysis (Advanced)

● Data Mining (Experienced)

WORK EXPERIENCE

Administrative Assistant — Curva Pen Inc. Remote — June 2022 – Present

● Compiled database by creating index tables and documenting application functions in the first 20 days;

● Designed an innovative file system to track 8800+ active lead-generating web visitors; helping growth to identify its national impact with a 92% accuracy;

● Provided high quality support via both email and video conference;

● Managed mass imports and exports of data.

Home Care Provider — Help-At-Home, LLC Chicago, IL — January 2016 - June 2022

● Completed daily entries in log books, journals and care plans to accurately document patient progress;

● Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life;

● Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives & support wellness goals;

● Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence;

● Checked vital signs on a daily basis and contacted home health supervisors regarding any patient health concerns or behavioral changes. Administrative Assistant to Dean — Argosy University Chicago, IL — April 2007 - October 2015

● Owned and managed various administrative tasks, maintaining school directories and other tasks, as needed;

● Provided services to students and staff concerning individual records, programs, processes, and procedures;

● Forwarded situations and issues presented by staff, faculty, and external constituents to appropriate staff members for resolution;

● Draft memos and correspondence on behalf of the Dean;

● Proper record keeping for students and faculty on local, State, and Federal. Proof Operations Supervisor in Corporate Operations — Bank of America Chicago, IL — January 1990 - March 2007

● Implemented operational policies to ensure accurate and efficient operations;

● Planned and scheduled daily workflow;

● Collaborated with other departments to ensure compliance with service standards and regulatory guidelines;

● Trained and managed teams of 15+ employees;

● Encoded MICR information on deposits received from carrier services, departments, and branches. EDUCATION & TRAINING

Robert Morris College

BA — 2003

Emphases: Business Management

Argosy University, College of Business

MBA — 2005

Emphases: Leadership, International Business

Certifications:

Certified Google Analyst — 2023

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