Customer Service Call Center
Resume:
Stephanie Giroir
Killen, AL *****
***********@*****.***
Skills
Customer service
Management experience
Strong Work Ethic
Patience and Tolerance
Complaint Handling
Typing Speed
Empathy Display
Working multiple systems at one time
Multitasking
Can work independently to ensure job completion and satisfaction
Professional Summary
Experienced with managing customer interactions via chat and phone platforms, ensuring timely and accurate responses. Utilizes strong communication skills to effectively address and resolve customer concerns. Knowledge of conflict resolution techniques to maintain high customer satisfaction levels.
Work History
July 2023 - Current
Medcost - Virtual Work From Home
Customer Service Chat Representative
Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
Promoted additional products or services when appropriate, contributing to company revenue growth.
Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
Collaborated with team members to ensure consistent and high-quality customer service across all channels.
Assisted customers with product information and guided them through purchasing processes for a seamless experience.
Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
Maintained detailed records of customer interactions for reference in future support scenarios.
When starting this role I was working the phone and one of two systems. During my time here I have trained on both systems we currently have and advanced to our chat team while handling up to 3 chats at one time while meeting daily goals for off the phone work.
I am currently meeting all goals given to me including my QA scores and handle times.
February 2022 - May 2024
Statlinx
Call Center Agent
Company Overview: Work from home
Call center agent working for a hospital out of White Plains, New York
Scheduling Doctor appointments for patient along with other various task as deemed necessary by the doctors and office manager
Work from home
Call center agent working for a hospital out of White Plains, New York
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
September 2021 - January 2022
Everise
Customer Service Representative
Company Overview: Work from home - CSR
Call Center working with Blue Cross
Work from home - CSR
Call Center working with Blue Cross
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
While with Everise I was able to train for and pass my insurance licensing test with the state of Alabama.
September 2015 - November 2019
Sitel - Hamilton, USA
Customer Service Representative
Company Overview: Hamilton Al - CSR
Customer service rep for a call center
Worked with variety of companies such as WOW communications and AON insurance solutions
Hamilton Al - CSR
Customer service rep for a call center
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Was able to work escalation line and help line to provide assistance above that of a floor rep.
February 2013 - November 2017
Duluth Trading Company
Customer Service Representative
Company Overview: Work from home- CSR
Temporary/Seasonal customer service rep
Took calls for customers to place orders, returns, exchanges as well as any other customer service needs that came up
Work from home- CSR
Temporary/Seasonal customer service rep
Education
January 1997
Bevill State Hamilton, AL
associate's degree Cosmetology and Liberal arts
I have taken many classes in management such as 7 Habits and Franklin Covey leadership classes.
Additionalinformation - Managementclasses
7 Habits
Franklin Covey leadership classes
Contact this candidate