Los Angeles Service Delivery

Bryce Carroll

WFS/LAX, Los Angeles, CA *****

********@*****.*** +1-470-***-****

Summary

With over ten years of experience leading cross-functional teams and delivering projects on time and within budget, I have a proven track record in team management and new hire training, while maintaining a safe and efficient work environment. I am quick to learn, highly collaborative, and consistently make a positive impact in every role I undertake. My ability to execute tasks effectively has established me as a strong leader and motivator, driving teams to continuously strive for excellence.

Authorized to work in the US for any employer.

Work Experience

Freight Coordinator

LAX Airport – Los Angeles, CA

May 2020 – Present

• Manage shipping and logistics operations to ensure the efficiency and reliability of supply lines.

• Coordinate transportation to meet flight schedules.

• Organize warehouse facilities, oversee handling equipment, and supervise air cargo loading/unloading operations.

• Provide comprehensive under-wing ground support services.

• Oversee transportation of ULDs for cargo transfers and deliver goods to airport stores.

• Manage billing documentation for accounting purposes.

• Lead teams to maintain high standards in service delivery.

Practice and Agency Coordinator

Liberator Medical Supply Company – Gardena, CA

July 2019 – February 2020

• Process orders from hospitals and home health facilities, ensuring timely packing and shipping of medical supplies.

• Track orders, report issues such as damaged products, and inspect inventory.

• Communicate with team leads regarding potential sales and shipping/billing issues.

• Completed training in HIPAA, Salesforce, and Goldmine.

Patient Scheduling Representative

NYU Langone – Arcadia, CA

September 2018 – June 2019

• Handled patient inquiries to schedule and reschedule appointments.

• Resolved issues to maximize profitability for clients by reviewing claims and ensuring compliance with payer-specific billing requirements

• Followed up on billing and appointment matters, making necessary account updates.

• Utilized Epic and Salesforce software for processing provider orders and validating insurance eligibility.

• Completed training in HIPAA, Salesforce, and Epic.

Florida Healthy Kids Insurance Representative

Maximus – Fort Pierce, FL

April 2018 – August 2018

• Responded to customer inquiries related to insurance products and calculated premiums.

• Educated customers on payment options and assisted with final expense arrangements.

• Completed training in HIPAA and Salesforce.

Education

Associate’s Degree in Engineering

The Art Institute of Atlanta – Atlanta, GA

June 2013 – June 2016

Certifications & License

• CPR

• Forklift Certification (Valid: April 202– April 2027)

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