Customer Service Administrative Assistant

Denise Deacon-Fowler

*** ****** ****** *** ***, Hamden CT 06518

C: 475-***-**** *********@*****.***

OBJECTIVE

A highly organized and hard-working individual with strong communication, problem solving, and analytical skills looking for a full-time position to gain practical experience, while working together to achieve the organization’s goals.

PROFESSIONAL EXPERIENCE

Pamper Our Parents Inc

Levittown, NY

Home Health Aide (Contractor)

February 2022 – Present

•I perform light housekeeping and laundry duties.

•I assist with daily basic care such as bathing, dressing and grooming.

•I administer prescription, over-the-counter medications, take and record patient’s vital signs.

•I assist patients to various activities, such as doctor visits, games nights, dinner, and other errands.

•I spend time doing activities such as reading, playing games and arts and crafts

•I prepare meals and feed patient

Avant Academy of Music

Kingston, JA

Administrative Assistant – Customer Service & Communications

April 2019 – December 2021

•I am responsible for all client communications such as complaints, queries, emails, social media posts, newsletters, and advisories

•I was fundamental in the development of the company’s communication plan document which included target audiences, message map, and communication strategies, tactics and channels.

•I created satisfaction surveys and reports.

•I created the Customer Service Charter.

•Assisted with scheduling and sales

•Collects payment using QuickBooks

•Assisted with marketing and events coordination

•I have also done voice-over advertising for the company’s marketing campaign.

JACDEN Enterprise Kingston, JA

Receptionist September 2017 – November 2017

•I was responsible for the day-to-day operation of the front desk which includes greeting and providing information to clients, via telephone, face to face and directing their calls to the relevant departments.

• Checking, responding and routing of emails

•Assisted with payroll and recruiting activities

VIP Attraction Kingston, JA

Reservation Agent October 2015 – December 2016

•Schedule or update customer’s reservation

•Provide accurate and appropriate information in response to customer inquiries

•Escalate issues, follow up and provide update

•Submit requests for refund and advise customer’s once it has been processed

Hinduja Global Solutions Kingston, JA

Trainer & Team Lead June 2012 – December 2013

•Served as mentor to junior team members

•Worked under strict deadlines and responded to service requests and emergency callouts.

•Administered test for recruitment and trained over twenty (20) new employees quarterly.

•Provided training and refreshers for existing employees

•Cross-trained and provided back-up for other customer service representatives when needed.

ACS, A Xerox Company St. Catherine, JA

Call Centre Agent (Amazon) October 2011 – January 2012

•Made reasonable procedure exceptions to accommodate unusual customer requests.

•Provided accurate and appropriate information in response to customer inquiries.

•Demonstrated mastery of customer service call script within specified timeframes

•Built customer loyalty by placing follow-up calls for customers who reported product issues.

Digicel Jamaica Kingston, JA

Customer Care Agent June 2010 – February 2011

•Addressed customer service inquiries in a timely and accurate fashion

•Formulated and enforced Service Center policies, procedures and quality assurance measures

•Always maintained up-to-date records.

FullGram Kingston, JA

Outbound Call Center Agent (US Prospects) May 2010 – December 2010

•Excelled in transforming cold leads into closing sales.

•Convinced prospective customers into furthering their education.

•Always maintained up-to-date records.

•Exceeded daily targets.

Firstborn Entertainment Management Co. Kingston, JA

Administrative Assistant March 2005 – January 2010

•Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

•Handled all media and public relations inquiries.

•Coordinate performance bookings locally and internationally

•Developed hard copy and electrical press kits for entertainers

•Submit press releases to local papers and website regarding artiste and events

EDUCATION

NCTVET

Kingston, JA

Job Certification – Customer Service Representative

(Admin Assistant) Level 2

Fastrack Computer School Kingston, JA

CERTIFICATE in Computing

Holy Childhood High School Kingston, JA

Diploma

Six (6) CXC Subjects

ADDITIONAL INFORMATION

Skills: Strong organizational skills, Courteous Demeanor, Customer service expert, Adaptive team player, Sharp problem solver and energetic work attitude.

Reference: Available upon request.

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