Customer Service Loan Processing

Gary Emas

*** ***** *** *** *** **

Branson .MO *5616

****************@*****.*** 417-***-**** LinkedIn

QUALIFICATIONS SUMMARY

Analytical and detail-oriented professional with solid education and experience in processing loan applications, determining potential risks, and providing expectational customer service within a fast-paced environment.

Loan Processing: Skilled at performing credit and income assessments, managing comprehensive loan applications, keeping records, and recommending suitable financial products. Ability to address customer concerns while adhering to corporate guidelines related to authentication and disclosure.

Underwriting: Well versed in analyzing financial document, performing loan restructuring, managing application approvals and rejections, and maintaining excellent client communications. Effectively guide borrowers, brokers, account executives, and appraisers through all aspects of mortgage loan processing.

Communication and Collaboration: Proven capacity to deliver essential team support through effective communication, organizational, and collaboration skills, while excelling at balancing multiple projects within a time-sensitive and deadline-driven environment.

Key Strengths: Expert at forging enduring relationships with key stakeholders based on trust. Dynamic individual with strong numerical accuracy while resolving complex issues and leveraging more than 30 years of experience in utilizing Calyx Point.

EDUCATIONAL BACKGROUND

Course in Loan Processing, Year, Udemy University, Location

Course in Master Underwriting, Year, De Underwriting School, Location

Vocation in Mass Communication

American Broadcasting School, Oklahoma City, OK

Associate in Fine Arts

Associated In Fine Arts, St. Louis, MO

Licensed in FHA

PROFESSIONAL EXPERIENCE

G & M Financial Consulting Services, Bolingbrook

Specialist in Loan Processing (1997 to Present)

Please provide a specific job description for this position, and I will add it accordingly.

FED EX CUSTOM CRITICAL, Uniontown, OH

Driver (2009 – 2013)

Performed duties as OTR driver, including driving a cargo van to straight trucks with 24-foot boxes. Worked as expeditor of freight across 48 states. Utilized C-link and Qualcomm Laptops to enter data, keep records, and finish assigned tasks. Conducted truck inspections before and after each trip to ascertain all mechanical systems works perfectly.

Selected Contributions:

Completed driving assignments for multiple employers on time.

We consecutively received three-year safety awards and maintained quality and safety standards on the road.

PANTHER II, Seville, OH

Driver (2006 – 2007)

Delivered items within time and accurately adhered to all road and safety protocols to prevent damages. Maintained detailed records of traveling hours, mileage covered, and rest periods, along with lending a hand in loading and unloading cargo.

Selected Contribution:

Extended services as OTR driver of expedited freight across 48 states.

ACCREDITED HOME LENDER, San Diego, CA

Account Executive (2002 – 2006)

Provided quality services by setting up broker accounts at multiple locations, actively listening, resolving issues, and ensuring client satisfaction. Directed 11 loan officers and three processors in finishing assigned tasks.

Selected Contribution:

Performed services as a lender for over five years and worked as an underwriter of DU LP and FHA VA.

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint)

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