Customer Service Home Health

Debbie Bright

********@*****.*** 770-***-****

Villa Rica, GA 30180

SUMMARY

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. SKILLS

Team player

Organization

Communication

Compassion

EXPERIENCE

In-Home Senior Caregiver

Heaven Sent Helpers Bremen, Georgia May 2022-Current Provided companionship and emotional support to elderly clients in their homes. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Followed HIPAA regulations to maintain confidentiality of sensitive patient information. Juvenile Court Clerk

Polk County Board of County Commissioners Cedartown, Georgia Feb 2005-Nov 2014 Organized and maintained the integrity of a filing system for confidential documents. Verified accuracy of case information prior to hearings or trials. Processed payments for fines or fees.

Attended sessions of court and recorded minutes of proceedings. Updated, maintained and distributed court calendar. CASA Volunteer/Supervisor

Court Appointed Special Advocate of Polk Co. Cedartown, Georgia Feb 2004-Feb 2005 Facilitated family visits, monitored child's well-being, and reported findings to court. Attended court hearings to provide information about the child's best interests. Worked closely with attorneys representing both sides. Supervisor, Sales, Risk Mgmt

Kelly Services Troy, MI Jul 1987-Nov 2003

Supervisor, Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Resolved customer complaints in a timely manner.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. Implemented quality control measures.

Sales, Conducted weekly and monthly sales calls, as well as Cold Calls to form new business relationships.

Risk Mgmnt, Maintained Workers Comp cases and Conducted monthly soft collections/resolution calls for 19 Branches.

Telephone Customer Service Representative

I. Schneid, Inc Atlanta, Georgia May 1975-Jun 1987 Provided customer service support to customers along with product knowledge. Resolved conflicts by actively listening to customers' concerns and providing solutions that met their needs.

Developed positive relationships with clients through friendly conversations. EDUCATION AND TRAINING

High School Diploma

O'Keefe High School Atlanta, GA May 1970

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