Office Administrator Customer Service
Resume:
Chrissy Newman
Office Administrator
Modesto, CA
*************@*****.***
Hardworking and versatile Individual with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mental Health Worker
CPT-Delhi, CA
June 2024 to Present
provide care to patients with mental illnesses and related disorders. Collaborate with other professionals to develop and implement treatment plans for patients Execute crisis intervention plans and de-escalate aggressive behaviors Assist patients with daily activities, including eating, bathing and movement. Customer Service Representative
Nucal Foods-Ripon, CA
August 2023 to May 2024
• Receive calls about deliveries and dispatch orders for products.
• Receive calls from customers, input their service needs into computer, print work orders.
• Record information for all calls
• Address problems and make requests ...
• Multitask with word, excel, and outlook
Amazon FC Associate
Amazon Warehouse-Tracy, CA
March 2023 to July 2023
problem solve, process damage orders and returns.
Office Administrator
Inderjit S. Toor Construction-Modesto, CA
March 2020 to April 2023
• organizing meetings and managing databases
• organizing company events or conferences
• ordering stationery and furniture
• dealing with correspondence, complaints and queries
• preparing letters, presentations and reports
• supervising and monitoring the work of administrative staff
• managing office budgets
• liaising with staff, suppliers and clients
• implementing and maintaining procedures/office administrative systems
• delegating tasks to junior employees
• organizing induction programs for new employees
• ensuring that health and safety policies are up to date
• using a range of software packages
• attending meetings with senior management
Inventory Clerk
Zinus-Tracy, CA
March 2020 to September 2020
signing off on shipments,
counting the number of available products and placing orders for more performs physical count of inventory, and reconciles actual stock count to computer-generated reports Data Entry Specialist
Sensient Natural Ingredients-Livingston, CA
June 2019 to March 2020
Data entry using different programs such as Microsoft word, excel etc... inserting data from different vendors as well as employees payroll accounts payable and receivable. Also back up to the front desk... answering phones, directing callers to correct departments. Creating spreadsheets and graphs for monthly meeting within departments.
Office Administrator
WESTERN HILLS WATER DISTRICT-Patterson, CA
April 2011 to June 2019
• Maintained a thorough knowledge of all procedures policies and appropriate regulatory issues.
• Make requested policy and account changes, balanced daily cash, credit card, and checks with zero error rate.
• Handled all accounts sent to collections. Scheduled meetings for all departments. Assisted with monthly reports sent to state every month. Processed payroll for 16 employees.
• Handled inbound & outbound calls from clients and vendors.
• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
• Crossed-trained and provided
back-up for General Manager as Secretary.
Customer Service Representative/Team Floor Support AT&T CALL CENTER-Atwater, CA
August 2000 to December 2010
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets Education
Bachelor's degree in Criminal Justice minor in Legal Studies CSU Stanislaus - Turlock, CA
August 2024 to Present
Associate's degree in Administration of Justice and Criminal Justice/ Psychology
Merced College - Merced, CA
January 2022 to May 2024
Skills
• Employee Relations (10+ years)
• microsoft word (10+ years)
• powerpoint (6 years)
• quick books (5 years)
• WORD (10+ years)
• Call Center (10+ years)
• Customer Service (10+ years)
• Accounts Receivable (7 years)
• Receptionist (10+ years)
• Microsoft Office (10+ years)
• Data Entry (10+ years)
• Typing (10+ years)
• Data-Entry (10+ years)
• Excel (7 years)
• Data Entry Operator (10+ years)
• 10 Key Data Entry (10+ years)
• Accounts Payable (5 years)
• Payroll
• Bookkeeping
• Accounting
• Phone Etiquette (10+ years)
• Bank Reconciliation
• Account Reconciliation
• Office Management
• Microsoft Word
• Microsoft Excel
• Customer service
• Front desk
• Typing
• Computer skills
• Office management
• QuickBooks
• Accounts payable
• Medical office experience
• Organizational skills
• Clerical experience
• Word processing
• Filing
• Administrative experience
• English
• Microsoft Outlook
Certifications and Licenses
Driver's License
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