Customer Service Delivery Driver
Resume:
Sylvia Alvizo
Garland, TX *****
******.**********@*****.***
Seeking a challenging and rewarding career, utilizing my education, and my professional experience. Looking for stability and to grow with a well-respected company. I’m very motivated and a hard worker.
Work Experience
Morning Merchandiser
Costco Wholesale - Plano, TX
September 2022 to Present
Provide Exceptional customer service, Stock merchandise in the clothing department, Organize tables, move clothes periodically to different tables and keep very organized and neat, open boxes and break down boxes and Put in designated area.
Lyft Driver
Lyft - Dallas, TX
June 2022 to July 2023
I am a Driver. I pick up people throughout the whole Dallas/ Ft Worth Metroplex. I have been a Platinum Driver the majority of the time that I've been employed with Lyft. I have done More than 6040 Rides in All the time that I've worked for this Company. They let me go without proving to me what their Reason was for letting me go. I Love to drive and I'm a very good driver. Uber Eats Delivery Driver
UberEATS - Lubbock, TX
August 2021 to June 2022
Provide exceptional customer service and interact effectively with businesses and customers Conduct myself professionally to pick up and deliver the food or items to complete the requested order. Obtain and ensure that all orders are complete and accurate before dropping off and take a picture if needed and/or scan driver's license on specific orders/ follow the customers additional orders as required. Drive safely and be friendly and polite to everyone. Delivery Driver Uber
Door Dash - Lubbock, TX
September 2020 to June 2022
· Provide exceptional customer service and interact effectively with businesses and customers.
· Conduct myself professionally to pick up and deliver the food or items to complete the requested order.
· Obtain and ensure that all orders are complete and accurate before dropping off and take a picture if needed and/or scan driver’s license on specific orders/ follow the customers additional orders as required. Drive safely and be friendly and polite to everyone. Administrative Coordinator
Kathy Jordan Staffing - Lubbock, TX
July 2020 to January 2021
· Register patients in the facility /enter patient information into computer
· Aggressively work to make sure that each vial gets scanned in and put in a plastic bag
· Coordinate and forward all required documents to administer Covid 19 testing to nurse. Receptionist
Infiniti of Lubbock - Lubbock, TX
March 2020 to June 2020
· Appropriate phone etiquette for polite conversation with customers and prospects. Promptly and efficiently handling a multi-line phone system, screening calls, greeting potential customers, address complaints and handle other front desk duties.
· Maintain organized files, be flexible, sort out mail and conduct myself professionally.
· Dress appropriately for a business casual environment and wear a friendly smile and calm demeanor.
· Verify customer’s identity when picking up license plates / direct and announce them properly. Patient Access Specialist
Heart Hospital of Lubbock - Lubbock, TX
October 2019 to February 2020
· Welcoming new patients and being able to schedule patients in office/ or at bedside / prepare upcoming exam charts in a high-volume facility.
· Document and register incoming patients and walk them through all the various forms they must sign. verify Insurance and collect coinsurance/deductibles.
· Financial arrangements must be made or met at time of service. Patient Access Representative
Covenant Hospital of Levelland - Levelland, TX
March 2019 to October 2019
· Provide exceptional customer service by serving and greeting patients in a professional, respectful, and friendly manner and interacting effectively with physicians, patients, and staff always to promote positive encounters.
· Schedule patients in office/ or at bedside / admit patients accordingly.
· Document and confirm insurance eligibility of patient coverage benefits and patient responsibility. Referrals to Financial Counselor, when appropriate.
· Obtain all necessary patient signatures at time of arrival. Cashier/ Customer Service Associate
Super Target - Frisco, TX
October 2016 to February 2019
· Handle and operate a cash register and provide exceptional customer service.
· Greet customers, collect payments, managing returns and refunds, stocking shelves.
· Answering to customer inquiries in a timely manner and bagged merchandise. Audiology Assistant
Collin County ENT - Frisco, TX
August 2016 to July 2018
· Record keeping with hearing aids and their serial numbers, performed tasks that did not require the professional skills of a licensed audiologist, assisted in clinical research, clerical and administrative support functions.
· Sent hearing aids out for repair and sent supplies by mail to patients, ran reports and communicated daily with several manufacturers for new patient purchasing
· Provided exceptional phone etiquette and promptly and efficiently answered multi-phone system.
· Scheduled patients on computer and obtained payments upon arrival. Customer Service Represtative/ Cashier
Kohl’s Department Store - Wylie, TX
October 2015 to September 2016
· Handle and operate a cash register and provide exceptional customer service
· Greet customers, collect payments, managing returns and refunds, stocking shelves.
· Answering to customer inquiries in a timely manner and bagged merchandise. Patient Access Representative
Methodist Richardson Hospital - Richardson, TX
December 2013 to September 2015
· Provide exceptional customer service by serving and greeting patients in a professional, respectful, and friendly manner and interacting effectively with physicians, patients, and staff always to promote positive encounters.
· Schedule patients in office/ or at bedside / admit patients accordingly.
· Document and confirm insurance eligibility of patient coverage benefits and patient responsibility. Referrals to Financial Counselor, when appropriate.
· Obtain all necessary patient signatures at time of arrival. Translated.
· Collect accurate information, sort mail, and answer multi-line phone system appropriately. Education
Bachelor's degree in Business Management
Wayland Baptist University - Lubbock, TX
June 2020 to Present
Skills / IT Skills
• Medical billing
• CPT coding
• ICD-10
• Medical collection
• Medical office experience
• Medicare
• Clinical Research
• ICD-9
• Hospital Experience
• Medical Coding
• Insurance Verification
• Medical Scheduling
• Laboratory Experience
• Medical Records
• Ophthalmology
• Analysis skills
• Bilingual
• Communication skills
• Customer service
• Filing
• Documentation review
• HCPCS
• Banking
• Data collection
• Microsoft Access
• Pricing
• Anatomy Knowledge
• EMR Systems
• Triage
• Clerical Experience
• Medical Terminology
• Epic
• Experience Administering Injections
• HIPAA
• Adult education
• Teaching
• Presentation skills
• Customer service
• HIPAA
• Marketing
• Data collection
• Translation
• Hospital experience
• Hospitality
• Clerical experience
• Medical coding
• ICD-10
• ICD-9
• Windows
• Microsoft Access
• Records management
• Anatomy knowledge
• Sales
• Analysis skills
• EMR systems
• Accounting
• Medical records
• Medical terminology
• Cash handling
• Cash register
• Front desk
• Driving
• Financial services
• Public relations
• Vital signs
• Inventory control
• Organizational skills
• Communication skills
• Inventory management
• Medicare
• Medical billing
• Accounts receivable
• Microsoft Excel
• Basic math
• Computer skills
• Phone etiquette
• 10 key typing
• English
• Microsoft Office
• Bookkeeping
• Technical support
• Banking
• Typing
• Epic
• Research
• Payroll
• Telemarketing
• Direct sales
• Social work
• Medical office experience
• Triage
• Primary care
• Spanish
• Experience administering injections
• Time management
• eClinicalWorks
• Clinic
• SAP
• Laboratory experience
• Mentoring
• Retail sales
• Pricing
• Customer relationship management
• Leadership
• Clinical research
• Negotiation
• Bilingual
• Insurance sales
• Office experience
• Relationship management
• Mortgage servicing
• iOS
• Security
• Serving
• Ophthalmology
• Project scheduling
• Documentation review
• Microsoft Powerpoint
• Microsoft Word
• Management
• System design
• Med spa experience
• Social media marketing
• Social media management
• Heavy lifting
• Host/hostess experience
• Administrative experience
• Medical administrative support
• Data entry
• Order entry
• Call center
• Computer literacy
• Upselling
• Insurance verification
• Medical sales
• Outpatient
• Medical receptionist
• CPT coding
• Math
• Dermatology
• Classroom experience
• Microsoft Outlook
• Writing skills
• Filing
• Medical scheduling
• Patient care
• Event planning
• Grocery store
• Memory care
• Assisted living
• Hoyer lift
• Nursing
• Office Management
• Recruiting
• Fraud prevention and detection
• Delivery driver experience
• Load & unload
• Workday
• Van driver
• Salesforce
• Customer retention
• B2B
• Infant care
• Babysitting
• Experience with children
• Childcare
• Home health
• Blood sampling
• Google Suite
• Order picking
• Warehouse experience
• Distribution center
• Quality control
• Order fulfillment
• Wound care
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