Front Office Sales Manager

Contact: +971-**-*******

Email:***********@*****.***

Address: ABU DHABI, UAE Al Fallah ST

Visa Status: Resedance Exp Date 20/12/2025 Immediate Joining

Date of Birth:1st June 1977 Marital Status:Married, Nationality: Syrian Driving License: Dubai, UAE VALID

FRONT OFFICE & SALES MANAGER PROFILE

Personal Summary

A courteous, polite and well-spoken hotel receptionist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales opportunities at all times.

A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities.

Work Experience

Queen Palace Hotel Front Office Manager & Sales Manager From ( 01/06/2021) Till Now

Key Responsibilities

Plan to ensure achievement of divisional and personal target, aligning with company sales

policies and strategies

Manage, develop, coach, control and motivate the sales force to develop their skill to ensure

that a high professional standard is achieved and monthly sales target and KPI target are met

Ensure targets are delivered through people management, performance review, reward and

individual recognition

Assess the strengths and weaknesses of the sales team and manage the sales program

accordingly

Provide on-the-ground support for sales associates as they generate leads and close new deals

Meet with customers to discuss their evolving needs and to assess the quality of our company's

relationship with them

Develop and implement new sales initiatives, strategies and programs to capture key

demographics

Provide daily report afield sales success and communicate VOC data to superiors

Sell to existing and potential direct accounts as well as provide sales support to distribution

partners to participate in closing and order or to facilitate and add value to the selling process

Continually develop knowledge of the business climate, applications and competition for

his/her defined geography and accounts

.

Develop, maintain and execute a territory plan

Continually assess current business distribution channels, develop and evaluate their

performance and manage conflict ensuring alignment with territory plans

Maintain data relative to partners, accounts and activities and will document customer

interactions Prepare reporting as needed

Follow Daily repot/Budget /Target

I.Statement of the Marketing Goal

To strengthen our existing position in the market against our competitors by offering our customers better deals and packages that reflect a professional image.

II.Marketing Objective & Tools

A.Overall Objective

To boost “The Hotel” awareness amongst our target audience especially concentrating during slow periods, i.e. summer & Ramadan. And to have corporate segment of 20%.

B.Primary Tools

Photography: Shooting all properties following the new brand standard & marketing guidelines.

Sales Kits: Creating a professional sales kit for the new brand standard & marketing guidelines.

E-Marketing: Relying heavily on e-marketing techniques, i.e. enhancing our WEB, creating e-brochure for each property, e-news letters, advertising on major WEB pages, e-mail campaigns ….etc.

SMS Campaigns: Tying up with a company on long-term basis to send out SMS campaigns for future events & slow periods.

Advertising: Using the media & press that in relevance with our desired target audience (Dubai & Abu Dhabi clientele). As well as bill-boards & lamp-post advertising in prime locations.

Sponsorship: Sponsoring major events within UAE to guarantee the hotel presence all the time.

III.Marketing Strategies

1)Conduct a number of corporate & VIP events during through-out the year.

2)Targeting corporate companies in both Abu Dhabi & Dubai through e-mail updates.

3)Targeting customers through e-marketing with information received through data collection cards.

4)reservations, front office and sales

Promoting our e-brochures heavily through

Claridge Hotel. Dubai, UAE Designation: Front Office Supervisor 2020 to 2021

Q Hotel Beirut, Lebanon: Reception staff From 2013 To 2019

Mayfair Hotel Dubai, UAE Designation: Receptionist shift leader 2006to 2010

Claridge Hotel. Dubai, UAE Designation: Receptionist 2005 to 2006

Education/Diploma from Damascus University

Computer Skills

oMicrosoft Office (Word, Excel, Access & Power Point).

oInternet and emails

oIDCL

Languages

oEnglish (Very good in speaking & writing)

oArabic (Native language).

Best Regards

Contact this candidate