Customer Service Project Management
Resume:
SARAH PITTS
Lacey, WA *****
*********@*****.***
My objective is to gain new tools and experience in the working field. I have 7+ years of Housekeeping experience with and without a team and I would like to use my prior proper work ethic and knowledge to its full use and potential.
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Marymaids-Lacey, WA
March 2024 to August 2024
• Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals
• Implemented effective project management strategies to optimize workflow and meet project deadlines
• Provided expert advice and guidance to clients on industry best practices and trends
• Delivered exceptional customer service by promptly addressing client inquiries and concerns
• Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions
• Managed project budgets, tracking expenses, and ensuring cost-effective resource allocation
• Implemented efficient bookkeeping system that reduced administrative errors by XX%
• Successfully completed XX number of projects within budget constraints while exceeding client expectations
• Demonstrated expertise in contract negotiation resulting in favorable terms for both parties involved
• Managed subcontractors/vendors effectively to ensure timely completion of projects within budget constraints
• Maintained up-to-date knowledge of industry regulations, standards, and best practices
• Demonstrated flexibility by adapting quickly to changing project requirements or scope adjustments
• Served as the main point of contact for all client communications, ensuring prompt response times
• Maintained accurate records of project progress, expenses, and milestones achieved Housekeeper
The Cleaning Authority-Olympia, WA
September 2021 to February 2024
Travel to clients' homes with teams of other employees to complete cleaningsComplete general cleans of clients' homes, including dusting, window cleaning and tidying clutterWork with fellow maids to complete larger projects, such as multi-family homes or apartment complexesMaintain housekeeping supplies by ensuring all vacuums are functional and restocking cleaners, sponges and towelsPerform special requests when clients ask, such as carpet cleaning or silver polishing Janitor
The HomeDepote Warehouse-Olympia, WA
July 2012 to January 2013
You are responsible for the cleaning and upkeep of the facility. This includes designated areas in the warehouse, restrooms, break rooms, and office areas of the facility. Work within safety guidelines and under the guidance of the maintenance supervisors. Cashier
Toys 'R' Us-Castleton, IN
April 2009 to March 2010
Cashiers perform an invaluable service for the retail toy store chain. Cashiers with Toys R Us assist customers with final purchases, questions, and concerns. Toys R Us cashiers often operate registers and credit card machines. Cashiers need to know about current store promotions and returns policy. Skippers Crew Member
Skippers Seafood-Lacey, WA
August 2007 to April 2008
As a cashier you are responsible for accurately processing customer orders and payments. Your role involves greeting guests, taking orders, and handling transactions with efficiency and accuracy. With excellent communication skills, you’ll answer customer inquiries and provide a positive dining experience. Your attention to detail can help ensure order accuracy and proper cash handling. As a reliable team member, you’ll contribute to a smooth service flow and uphold our commitment to customer satisfaction. Your friendly demeanor and strong organizational abilities are essential in creating a welcoming atmosphere for our valued guests.
Education
South Sound Hs - Lacey, WA
June 2008
Skills
• Cleaning Experience
• Cashiering
• Commercial Cleaning
• Custodial Experience
• Residential Cleaning
• Cash Handling
• Time Management
• Food Service
• Serving Experience
• Basic math
• Cash handling
• Customer service
• Heavy lifting
• Janitorial experience
• English
• Color theory
• Cleaning
Certifications and Licenses
Food Handler Certification
Contact this candidate