Human Resources Customer Service

Hadeel Khuram

Hicksville, NY *****

**************@*****.***

+1-516-***-****

Authorized to work in the US for any employer

Work Experience

Human Resources Intern

GAO Tek Inc - New York, NY

October 2020 to April 2023

Phlebotomist Technician Intern

Quest Diagnostics - Nanuet, NY

January 2016 to December 2016

-February 2017

• Provided in office patient clinical support including venipuncture, EKGs, and non-blood specimen collection and procedures on a population ranging from pediatrics to geriatrics

• Assisted with virtual patient support such as patient emails, processing medical records, and supporting our Virtual Medical Team

• Collaborated with providers, administrative assistants, and other phlebotomists to maintain a clean, well-stocked lab and provide the best patient experience

• Provided superior customer service to all patients

• Completed administrative and clerical duties as necessary

• Traveled to additional sites when needed

Administrative Associate

M.I.S Distributors - Nanuet, NY

September 2014 to September 2015

• Tracked submission of invoices to various electronic websites

• Monitored websites for invoice processing to ensure that invoices are approved for payment

• Provided collectors with lists of invoices that are overdue for payment for follow-up purposes

• Assisted in the day-to-day front-end operations of a high-volume calls

• Maintained and improved quality results by adhering to standards and guidelines as well as recommended improved procedures.

• Seized opportunities to upsell products when they arise

• Built sustainable relationships and engage customers by taking the extra mile

• Kept records of all conversations in our call center database in a comprehensible way Education

Bachelor of Arts in Legal Studies

Purchase College, State University of New York - Purchase, NY December 2018

Skills

• Human Resources

• Venipuncture

• Upselling

• Recruiting

• Human Resources Management

• Employee Orientation

• Phlebotomy

• Patient Care

• Microsoft Office

• Microsoft Word

• Microsoft Powerpoint

• People Person

• People Management

• People Leadership

• Legal Terminology

• Legal Research

• Customer Service

• Communications

• Organizational Skills

• Interviewing

• Filing

• Windows

• SharePoint

Contact this candidate